Character not responding in production, session id keeps changing each time a new interaction is attempted
Character does not respond even in pixelstreaming call from convai site
used to work, nothing changed on our side
character id = 67e5e448-4ce7-11f0-b48d-42010a7be01f
[2025.07.18-15.29.49:973][208]ConvaiGRPCLog: Initial Stream Write | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.29.49:973][208]ConvaiGRPCLog: Initial Stream Read | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.29.49:973][208]ConvaiGRPCLog: Sent Trigger Message C'e' stato un errore di qualche tipo. Il chatbot si scusa per l'inconveniente spiegando che si e' presentato un errore e poi ripete l'ultima cosa che ha detto: | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.29.49:973][208]ConvaiGRPCLog: Calling Stream WriteLast | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.29.49:973][208]ConvaiGRPCLog: OnStreamWriteDone
[2025.07.18-15.29.49:973][208]ConvaiGRPCLog: NumberOfAudioBytesSent 0
[2025.07.18-15.29.57:963][995]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.29.58:105][ 9]ConvaiGRPCLog: Received Audio Chunk: 0.511338 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.29.58:105][ 9]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.29.58:105][ 9]ConvaiGRPCLog: Received Text Mi scuso per l'inconveniente, sembra che ci sia stato un errore. Riprendiamo da dove eravamo rimasti. È un piacere incontrarla, ho avuto modo di esaminare il suo curriculum e noto con interesse il suo percorso professionale, in particolare l'esperienza come Senior PHP Web Developer a Padova e il suo progetto di viaggio come Digital Nomad Storyteller. Potrebbe raccontarmi i punti salienti di queste esperienze?: | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443 | ReceivedFinalResponse : False
[2025.07.18-15.29.58:105][ 9]ConvaiAudioStreamerLog: New SampleRate: 44100
[2025.07.18-15.29.58:105][ 9]ConvaiAudioStreamerLog: New Channels: 1
[2025.07.18-15.29.58:628][ 60]ConvaiAudioStreamerLog: onAudioFinished
[2025.07.18-15.29.59:766][173]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.00:463][241]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.00:463][241]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.00:488][243]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.00:721][266]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.00:721][266]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.00:782][272]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.01:083][302]ConvaiGRPCLog: Received Audio Chunk: 1.614286 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.01:083][302]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.01:165][309]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.01:273][319]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.01:273][319]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.01:335][325]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.01:445][336]ConvaiGRPCLog: Received Audio Chunk: 0.180454 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.01:445][336]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.01:450][337]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.01:932][384]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.01:932][384]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.02:018][392]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.02:545][445]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.02:545][445]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.02:641][454]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.03:161][505]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.03:161][505]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.03:258][515]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.03:464][535]ConvaiGRPCLog: Received Audio Chunk: 0.633243 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.03:464][535]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.03:480][536]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.03:760][565]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.03:760][565]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.03:888][577]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.04:064][594]ConvaiGRPCLog: Received Audio Chunk: 0.505533 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.04:064][594]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.04:136][601]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.04:280][615]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.04:280][615]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.05:998][782]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.08:367][ 14]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.08:367][ 14]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.08:452][ 22]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.08:926][ 68]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.08:926][ 68]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.09:005][ 76]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.09:533][127]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.09:533][127]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.09:622][136]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.10:105][184]ConvaiGRPCLog: Received Audio Chunk: 1.724581 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.10:105][184]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.10:186][191]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"
[2025.07.18-15.30.10:479][220]ConvaiGRPCLog: Received Audio Chunk: 0.110794 secs | Character ID : 67e5e448-4ce7-11f0-b48d-42010a7be01f | Session ID : f0d6ad9845fb520686219f43d53cc443
[2025.07.18-15.30.10:480][220]ConvaiGRPCLog: EmotionResponse: surprise 2
[2025.07.18-15.30.10:499][222]ConvaiGRPCLog: GetResponse EmotionResponseDebug: session_id: "f0d6ad9845fb520686219f43d53cc443"
emotion_response: "Surprise"