Character not responding Error grpc

Hi Convai Team,

I’m encountering an issue with my characters. When I ask the character to compare information from its knowledge bank, an error appears (photo attached). Before the error occurs, the character responds by saying only the first word and then an error msg appears. This seemed unusual, so I checked the character’s Mindview. In the Mindview, the question appears to have been answered, but in reality, the avatar gives no response and the chat box gets only an error msg.

Could you please advise on what might be causing this issue?

Thank you.

Could you please try with a different voice?

Same issue with a different voice and with a different character.

Could you please share the character ID and session ID?

Character ID:

3a5cae76-5d6d-11f0-96d3-42010a7be01f

Session ID:

6f6ac4352d7d0239741b81a3bdc9ef58

Character ID : 8f5d299e-978a-11f0-a2c9-42010a7be025

Session ID: c0fa230a1f380dacefee434c23c6452a

That’s another example with same issue different character and voice

We’re sorry about the issue you’re experiencing. We’re currently investigating it, and we’ll update you here as soon as it’s resolved. Thank you for your patience.

Could you please try again?

I just tried and it’s the same. I’m still getting the same error.

Could you please try again?