Character voice stopping mid-response

What do you need help with?

Bug report

Installation method

Manual installation / GitHub

Issue area

Performance / Latency

Impact

Normal - something is not working as expected

Unreal Engine version

5.4.4

Convai Unreal Engine Plugin version

3.6.6

Character ID

e0ec8566-9736-11ef-9701-42010a7be016

Project setup

Blueprint

Target platform

Windows build

Where does it happen?

Custom project

Short summary

The character stops speaking mid-response, until another response is triggered.

What happened?

Occasionally, once the character as received a response, it starts speaking, but the voice cuts off after a second or so. The response has been received in full as it appears as text.

What did you expect?

I expect the character to complete the sentence.

Steps to reproduce

  1. Push to talk to ask a question to character.
  2. Character receives response from server.
  3. Character only says a few words then audio cuts off

Screenshots, recording, logs, or minimal repro

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

Thank you for reporting this.

We are currently investigating the issue and will get back to you once we have an update.