Convai disconnects unexpectedly in kiosk mode

[ventas]

What do you need help with?

Question

Installation method

FAB

Issue area

Build / Packaging

Impact

Normal - something is not working as expected

Unreal Engine version

5.4.4

Convai Unreal Engine Plugin version

FAB

Project setup

Blueprint and C++

Target platform

Windows build

Where does it happen?

Custom project

Short summary

Convai disconnects unexpectedly in kiosk mode

What happened?

Convai disconnects unexpectedly in kiosk mode

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

[K3]

Could you please share a video showing the issue? I’m not fully able to understand the problem.

[ventas]

HI am developing a kiosk application using Convai. Since users often walk away if the avatar takes longer than 3 seconds to respond, I need to show a ‘waiting/thinking’ icon the exact moment the user releases the microphone button. and hide in the moment Avatar starts to speak

[ventas]

Mohamed we are experiencing this issue, Convai get disconnected and there is no way to connect it .. need to restart the UE app, This is a kiosk.. it cannot be disconected

[K3]

Could you please share the logs?

[K3]

And please share the character ID.

[ventas]

K3 the ID character is 11452ae46-0db3-11f1-b858-42010a7be02c

ConvaiMetahuman-backup-2026.08.12-19.56.20.log (146.8 KB)

ConvaiMetahuman-backup-2026.08.14-18.34.21.log (190.5 KB)

ConvaiMetahuman-backup-2026.08.14-22.57.15.log (389.2 KB)

ConvaiMetahuman-backup-2026.08.14-23.37.01.log (764.8 KB)

ConvaiMetahuman-backup-2026.08.15-00.44.27.log (716.3 KB)

ConvaiMetahuman.log (173.9 KB)

ConvaiMetahuman_2-backup-2026.08.12-19.57.54.log (180.9 KB)

ConvaiMetahuman_2.log (187.4 KB)

[ventas]

Please your help, we are having so many issues with convai , this kiosc is isntalled inside a public venue

[ventas]

After 10 min convai api disconnects form the UE application.. we are using a windows packaged build

[Mohamed]

Hi Ventas, there’s an afk timeout after 10 mins of no interaction, to solve you will find an event named on connection state changed on the chatbot component, it will run with disconnected state every time the connection is disconnected, you can bind that event to the connect seasion function on the chatbot component.

Hope this helps!

[Anmol]

I have coded a simple reconnect logic. Check it out as well: Re connect logic posted by anonymous | blueprintUE | PasteBin For Unreal Engine . You can play around with this logic if needed, such as adding some visuals, a delay between reconnect attempts, etc.