Convai plugin crashes after packaging

Unreal Engine Questions
1

Hi everyone,

I recently packaged my Unreal Engine 5 game that uses the Convai plugin for voice-based NPC interaction. Everything runs fine in the editor, but once I package the game and launch it, the game immediately crashes when I press T to activate the mic.

I’ve searched for documentation on how to properly package a game using the Convai plugin, but I haven’t been able to find any specific information. Is there a required setup or special step I might be missing for the packaged build?

Any help or guidance would be appreciated!

Thanks in advance.

2

Hello @Maymay,

Could you please share the logs?

3

Hello,
prototypebug.txt (197.8 KB)
I think this is the one.

4

No, not this one. Please check the Saved folder.

5

PrototypeHelios-backup-2025.07.10-10.52.03.log (726.6 KB)

Sorry about that, hope this is the right one this time !

6

I don’t see any specific error message in this log. Just to confirm, did you capture this log from the session that experienced the crash?

7

Hello,

Please excuse me for the delay in response. I think this one might be the one. It was the report from the error message I received once the game crashed.
prototypebug (1).txt (195.4 KB)

8

Unfortunately, I’m not seeing any error in the logs you shared. Could you let us know where exactly you’re retrieving these crash logs from? Please share the entire “Saved” folder located in the directory where your game executable is stored.