ElevenLabs Private Voice Problem

Carlos_Gonzalez · May 30, 2025, 1:25pm

Hey good morning, I have a problem with eleven labs/convai in unreal engine 5.5:

ConvaiGRPCLog: Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:Unable to generate audio response. Please verify that you have a valid voice set for the character. | Error Details: | Error Code:2 | Character ID:d626bc26-3be3-11f0-8ef4-42010a7be01f
ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : d626bc26-3be3-11f0-8ef4-42010a7be01f

And in the convai.com platform:

K3 · May 30, 2025, 1:27pm

Hello @Carlos_Gonzalez,

Welcome to the Convai Developer Forum!

Which ElevenLabs plan do you have?

Carlos_Gonzalez · May 30, 2025, 2:21pm

I have the Creator plan, good morning

Carlos_Gonzalez · May 30, 2025, 2:45pm

thanks for answer me

K3 · May 30, 2025, 2:55pm

Please follow the documentation:

Your ElevenLabs plan must be Pro or higher.

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ElevenLabs Private Voice Problem

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