Hello, im facing this error uploading a .txt file
Hello @novahuman,
Could you share the browser logs when this error occurs and could you try renaming the file, e.g. testkb for test?
I tried renaming it - change file with a smaller one and even upload directly copying and paste directly in convai.
How can i check browser logs? im in chrome
To open the console log:
- Google Chrome / Microsoft Edge: Press
Ctrl + Shift + J(Windows/Linux) orCmd + Option + J(Mac) - Firefox: Press
Ctrl + Shift + K(Windows/Linux) orCmd + Option + K(Mac) - Safari: Enable Developer Menu in Preferences → Advanced, then press
Cmd + Option + C
So it didn’t work?
Nope, same error
1 Like
Any solution?
Still getting the same error with every documents i try to upload
I have informed my teammates and we will get back to you as soon as possible.
Ok thank you
@novahuman,
Are you still having problems, could you please test it?
Yes, i solved changing the file name many times.
Now i have another issue, im unable to change the core description. Whenever i write new things, or make changes, when i click “upload”, it will show the previous version after 2 secs.
And this i have this issue with multiple convai accounts in multiple browsers, i believe is a bug
We sincerely apologize for the inconvenience earlier. The issue was related to a temporary outage caused by a recent update on our end. Our team addressed it promptly, and everything should now be functioning as expected.
If you notice anything else, feel free to reach out.