Fix the lip sync issue in our MVP

Core Features Conversation Issues
1

The lip sync is not working and the voice is choppy in our MaybeTech MVP. We need to fix this as our client is holding off payment. But more importantly it makes us look bad. It used to work fine and now it’s not. You can hear the choppy voice on our other live avatar Lizzy Bennet incidentally: Atom Stars RPM testing. It works fine in the Convai dashboard (AKA the playground).

2

here is a video capture of the issue with the MaybeTech MVP: Dropbox

3

Hello @jerome,

Welcome to the Convai Developer Forum!

Could you please share the Character ID?

4

Hi @jerome can you confirm when did this start ?

5

thank you for the swift reply, We started noticing the issue today at 1:30 PM UK time when demoing to our client (!)

6

THe Lizzy Bennet character ID is 62f9be96-23f8-11ef-8abc-42010a7be00e. and the MaybeTech character ID is dd273fea-57eb-11f0-af4e-42010a7be01f

7

Could you please try again?

8

all sorted thank you, what was it?

9

We released an update to address some voice related issues, but it seems the change unintentionally caused problems with certain voices.