I set the push to talk in convai 4.3.0. but it still handsfree in meta quest

What do you need help with?

Question

Installation method

Unity Asset Store

Issue area

Custom Scene Setup

Impact

Major - a core flow is broken

Unity version

6000.4.0

Convai Unity SDK version

4.3.0

Target platform

Meta Quest

Where does it happen?

Custom scene

Short summary

I set push to talk with Joystick button 0. but still hands free in metaquest.

What happened?

As shown in attached screenshot. i have set the push to talk with joystick button 0. but still in meta quest it is perform with hands free.

1 - I run into the meta quest.
2 - For first time i need to press the right controller A button to speak.
3 - NPC replied
4 - Next time it is working without push to talk, it becoms the hands free

Screenshots, recording, logs, or minimal repro

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

I tested it on my side, and it works. Did you customize or change any scripts?

Nothing customised. and i checked the Windows version as well. in that i set the H key for push to talk. and i speaked “How are you doing today?”. and i press up key in between the Chat panel text writes “How are you”. and NPC is not replying. convai is stuck

Is there any update?

This is a known issue.

As a workaround, please release the Push to Talk key about 1 second later after you finish speaking. This should prevent the issue from occurring.

Are you working on a fix?

בתאריך יום ד׳, 8 ביולי 2026 ב-15:53 מאת Kaan <notifications@convai.discoursemail.com>:

This is not a sdk side issue. It is related to the backend.

We are working on it, and I will let you know once it is fixed.

I would really appreciate that you tell me when it is fixed! As you know we are trying to migrate and every small problem is holding us back thank you and good luck!

בתאריך יום ד׳, 8 ביולי 2026 ב-16:13 מאת Kaan <notifications@convai.discoursemail.com>:

Hey guys just wanted to check in to understand if this fix is going to take much longer As we are waiting for it to make progress in a specific scene and complete our migration

I cannot share an ETA for the fix at the moment.

However, this should not be a blocker for your migration. As a temporary workaround, please release the Push to Talk key slightly later after finishing your sentence. This should help avoid the issue while we continue working on the fix.

The update has been released.

Could you please update to the latest version and try again?

Hey Kaan are you talking about the v 4.4.0 that was released a week ago?

בתאריך ‫יום ג׳, 4 באוג׳ 2026 ב-3:32‬‏ מאת ‪Kaan <notifications@convai.discoursemail.com>‬‏:

No, v4.4.1.

Ho great will check and let you know

בתאריך ‫יום ג׳, 4 באוג׳ 2026 ב-16:21‬‏ מאת ‪Kaan <notifications@convai.discoursemail.com>‬‏:

Did you check?

Yes i have checked, and it is working like earlier version. still occures same bug for me

first time it required to press the button Joystick button 0. after that it becoms hands free forever.

Please test using the normal default flow without any customization.

Make sure you are using the default sample scene, and do not change anything in the setup.

I need to change the Camera to check in the Meta Quest. that’s what i just changed and rest setup is same to same like basic scene

When we test this on our side, it works correctly.

To determine whether the issue is related to your project setup or the SDK itself, please test it in a clean Unity project using only the default keyboard Push-to-Talk flow.

Could you please try it that way and let us know the result?


i checked with multiple ways,

in unity it is working well. i print a log of press and release
so when i press key “V” 2 logs are print in console 1 is the press and 2nd is that microphone is going unmute. both logs print at a same time.

and when i release the key “V” first print release log and after 2-3 seconds again microphone is going mute. so with unity it is work well as expected.