I set the push to talk in convai 4.3.0. but it still handsfree in meta quest

Integrations Unity SDK
1

What do you need help with?

Question

Installation method

Unity Asset Store

Issue area

Custom Scene Setup

Impact

Major - a core flow is broken

Unity version

6000.4.0

Convai Unity SDK version

4.3.0

Target platform

Meta Quest

Where does it happen?

Custom scene

Short summary

I set push to talk with Joystick button 0. but still hands free in metaquest.

What happened?

As shown in attached screenshot. i have set the push to talk with joystick button 0. but still in meta quest it is perform with hands free.

1 - I run into the meta quest.
2 - For first time i need to press the right controller A button to speak.
3 - NPC replied
4 - Next time it is working without push to talk, it becoms the hands free

Screenshots, recording, logs, or minimal repro

Screenshot 2026-07-08 140928.png
Screenshot 2026-07-08 140928.png699×699 53.6 KB

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

I tested it on my side, and it works. Did you customize or change any scripts?

3

Nothing customised. and i checked the Windows version as well. in that i set the H key for push to talk. and i speaked “How are you doing today?”. and i press up key in between the Chat panel text writes “How are you”. and NPC is not replying. convai is stuck

4

Is there any update?

5

This is a known issue.

As a workaround, please release the Push to Talk key about 1 second later after you finish speaking. This should prevent the issue from occurring.

6

Are you working on a fix?

בתאריך יום ד׳, 8 ביולי 2026 ב-15:53 מאת Kaan <notifications@convai.discoursemail.com>:

7

This is not a sdk side issue. It is related to the backend.

We are working on it, and I will let you know once it is fixed.

8

I would really appreciate that you tell me when it is fixed! As you know we are trying to migrate and every small problem is holding us back thank you and good luck!

בתאריך יום ד׳, 8 ביולי 2026 ב-16:13 מאת Kaan <notifications@convai.discoursemail.com>:

9

Hey guys just wanted to check in to understand if this fix is going to take much longer As we are waiting for it to make progress in a specific scene and complete our migration

10

I cannot share an ETA for the fix at the moment.

However, this should not be a blocker for your migration. As a temporary workaround, please release the Push to Talk key slightly later after finishing your sentence. This should help avoid the issue while we continue working on the fix.