I’m running into two problems when using Convai Studio: Chatting with the avatar produces no responses. I can type messages in the chat window, but the avatar never replies. It looks like the request is sent, but there’s no text or audio response back. I checked my setup — the avatar is …

<!doctype html> <html lang="en"> <head> <meta charset="UTF-8" /> <title>Convai Pixel Stream Demo UMD</title> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <script src="https://unpkg.com/@convai/experience-embed/dist/core/convai-embed.umd.js"></script> …

Unfortunately, the x.convai site settings that solved the problem for me didn’t solve the problem for my collaborators. They still cannot get any response from my character.

Hi - I’m working with toasterguy to try to resolve this issue. We have tried accessing the character via the Web SDK and I have confirmed the API Key and Character ID is correct using Curls to access the API. When I try to use an aiuthored, audio only portal to talk to the character it just times …

Hi - I just wanted to ping the thread to see what we should try to resolve this or if there are other logs that would be helpful to post for debugging. It definitely looks like some type of access permission issue and the site is definitly whitelsited and we have plenty of credits.

I’m not entirely sure I understand the issue. Is this a different problem from the one discussed in the post? Could you please confirm?

As mentioned last week, none of my company partners can interact with my published characters. They appear on the pixel-stream screen, but do not respond to voice or to text at all. dave.g, who joined the thread, is one of my company partners, and has encountered this problem every time he tries to…

I understand, but what your colleague described seems to be a different issue. If we focus on the problem shown in the video, as mentioned in my previous reply, please share the browser console log at the time the issue occurs so we can investigate further.

Ok - we can put my issue aside till we get Jerry’s resolved. Here is a copy of the console output when another user tries to access Jerry’s pixelstream link. x.convai.com-1761616241015 redacted version.txt (26.3 KB)

Thanks for the logs. We’ll look into it and get back to you.

Any idea what we can try or do you need any additional logs from us?

The account you’re logging in with doesn’t have access to that voice. We see this in the logs: “doesn’t have access to the voice 11LABS-AUTO-Neuro-Test-Voice-”. Could you please try with GCP or Azure voices instead?

Issue: Convai Studio Avatar Not Responding to Chat & No External HTTP Data

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K3 November 14, 2025, 12:15am 21

Thank you, we will inform you as soon as possible.

Convai-client.js failing to load, stopping game setup and resulting in a black screen

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Issue: Convai Studio Avatar Not Responding to Chat & No External HTTP Data

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