Issue with Avatar Audio in Unity

[IA_Pombo]

Dear team,

We are experiencing an issue with our avatar’s audio. We created a custom voice using ElevenLabs and have a Pro account. Below are the steps we’ve followed:

We created a new voice in ElevenLabs.

We correctly configured the ElevenLabs API in Convai.

From the Convai platform, we were able to select the voice and run successful tests — the voice works perfectly.

However, when rendering the character in Unity, the avatar does not respond with audio.

We’ve attached some screenshots that show what is happening.

We look forward to your feedback.
Have a great day.

[K3]

There is an outage, we are working on it. You can follow the updates here.

Avatars have stopped responding about 1 hour ago

Thank you for reporting this issue, and we sincerely apologize for the inconvenience. We’re currently investigating the cause of the problem affecting avatar responses across different platforms. Our team is actively working to resolve it, and we appreciate your patience. We’ll share an update as soon as the issue is fixed.

[K3]

Thank you so much for your patience, and we sincerely apologize for the delay and the inconvenience this issue has caused.

The problem has now been resolved. Could you please try again and let us know if everything is working correctly on your end?