What do you need help with?
Bug report
Where in Playground did this happen?
Avatar & Appearance
Impact
Blocker - I cannot continue
Short summary
login.convai.com refused to connect.
What are you trying to do?
Normal conversation with Avatar.
What happened?
loginconvaicom refused to connect.
Steps to reproduce
- Click on call button.
2.Get on a call and wait 1-2 mins.
3.Site gets redirected
Browser
Chrome
Operating system
Windows
Console / network errors
- Framing ‘https://convai.com/’ violates the Content Security Policy directive “frame-ancestors ‘self’”
- “Iframe is not available or not loaded” right after the call starts
Screenshots, screen recording, or logs
I checked the relevant documentation, resources, and similar forum posts before posting.
on
I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
on
Thanks for the detailed report and the console logs, they made this easy to pin down.
The error Framing 'https://convai.com/' violates the Content Security Policy directive "frame-ancestors 'self'" means the Convai site is being loaded inside an iframe on another page. We don’t support embedding convai.com or login.convai.com in iframes. Both domains send a frame-ancestors 'self' policy on purpose, for security reasons (mainly protecting logins and sessions from clickjacking). So when the session redirects to login.convai.com, Chrome blocks it and you see “refused to connect.”
To fix this:
- Use the Playground directly: open convai.com in its own browser tab instead of inside an iframe or a wrapper page.
- To put an avatar on your own site: use our Web SDK or embed integrations, not an iframe of the Playground. See the Web SDK & Embeds category and our docs at docs.convai.com.
If this happens when you open convai.com directly in a normal tab, with no iframe involved, please reply with a screenshot of the Network tab showing the redirect, and we’ll look into it further.
