Male Voices are cutting off while testing

Core Features Language and Speech
1

This doesn’t look like a Unity/scripting issue but the Male voices which are the old american voices tend to cut off even while testing in the convai web editor. Some phrases that got cut off are “Hello” and “Thank you”.

2

our female custom voice from eleven labs as well (one out of approx. 15 times)

3

Hello @Dave_Flores,

Thanks for reporting this!

Could you please share a video recording showing the issue in action so we can investigate further? Also, when you mention “Convai web editor,” do you mean the the Avatar Studio ?

Additionally:

  • Does the same issue occur during a Video Call?
  • What happens when you test in the chatbox interface on the character page at convai.com?
  • Lastly, could you please share your Character ID so we can test on our end?

We’ll be happy to take a closer look once we have these details.

5

Hello @K3

  • Does the same issue occur during a Video Call?
    Yes
  • What happens when you test in the chatbox interface on the character page at convai.com?
    This is where I am currently testing but occurs also in Unity when testing.
  • Lastly, could you please share your Character ID so we can test on our end?
    Character ID - 62c6f906-f96e-11ef-91ab-42010a7be01a
6

Thanks for the details.

7

Hi @K3 any updates on this?

8

Thanks for the follow-up, and we truly understand the urgency.

A ticket has already been created and is under review by our team. We’ll get back to you with an update as soon as possible. Thank you for your patience and understanding.

9

Hello @Dave_Flores,

Just to keep you updated. We’re still actively investigating the issue. As soon as we have a resolution, we’ll let you know right away. Thank you for your continued patience!

10

@Dave_Flores, This problem only occurs with Elevenlabs voices, right? Does it only happen with a few Elevenlabs voices or does it happen with all of them?

11

It seems to be, yes.

1 Like
12

Thanks for the details.

13

Thanks so much for your patience, and apologies for the delay!

We’ve identified the root cause of the issue and our team is currently working on a fix. We’ll make sure to update you here as soon as it’s resolved.

14

Hello,

This issue has been resolved with the 3.3.0 update. Please test the latest plugin version in a new project to confirm everything is working as expected. If all goes well, you can safely update the plugin to 3.3.0 in your main project and continue development.