Hi. We’ve been using a custom voice from Elevenlabs within Convai without any issues for some time, but it hasn’t been working properly for a few days now. On the Elevenlabs website, it works fine, but within the character profile in my account, with that voice selected, it doesn’t sound like the same voice. Has anything changed that could be causing the process to fail? We have Pro plan on Elevenlabs and Game Tier Plan on Convai. Thank you.
Hello @Framis_Projects,
Welcome to the Convai Developer Forum!
Could you please share the Character ID?
a9674d6c-c29b-11ee-88c8-42010a40000f
Hi! did u find something? Thanks!
I’ve informed my teammates, and they’ll get back to you as soon as possible.
Thank you for your patience!
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hi!
so it seems to be kinda working, but not quite rigth.
elevenlabs has changed a little bit since last time i cheked it. can it be related with the api request? it seems like now you can select the model and a few more things. As what i listen in convai does not match with what i hear in elevenlabs.
response = client.text_to_speech.convert(
voice_id=“voice ID”
output_format=“output format”,
text=text,
model_id=“eleven_turbo_v2_5”, # use the turbo model for low latency
voice_settings=VoiceSettings(
** stability=0.0,**
** similarity_boost=1.0,**
** style=0.0,**
use_speaker_boost=True,
i migth be wrong. but just wanted to check with u guys
Thanks!
Hello please can you answer why the voice changed? We have AILEX voice from unlabs that is a human voice from my boyfriend and now you changed the voice
All my best
We haven’t made any changes.
We’re actively working on it and will update you through this post as soon as possible. Thank you for your patience and understanding! 
1 Like
hi!
do we have an ETA?
Thanks.
We haven’t made any changes, and upon checking, we couldn’t identify any issues on our end.
I recommend trying with a different voice to see if the problem persists.
We have the same issue. We had to change from Eleven Labs to built in Convai voices. Despite getting the Pro plan of Eleven Labs. Would be interested in the solution to this.
1 Like
hi!
so the thing it’s we are using profesional voice cloning.
What model and parameters are convai asking for in the api request? is there a way to tweak it?
Also, i hear poping in the audio. but again, it works fine on elevenlabs.
i tried with a different profesional voice cloning, one that they have in the catalog and happends the same.
for me it looks like the api request it’s asking for values that don’t work or are different.
@Pani_Puri_Pixels @Framis_Projects
Could you please share a video demonstrating the issue along with the original voice for comparison?
Hello @Framis_Projects @Pani_Puri_Pixels,
Could you please try again and let us know if the issue persists? We’d be happy to assist you further.
Hello @Framis_Projects
can you please confirm one thing : are you getting the popping sound in the convai playground ?
Or are you working with a different client?
The settings were different on the backend for the voice you were using. Have updated it now. Can you pls give it another try?
Hello I.m Alicia, the person that I use everyday, I still have the same problem , he doesn´t have the voice we install in elevenlabs…a human one…please what we can do?
Omar will answer tomorrow to you
Once you share more details, we’ll be happy to assist you. Other users have confirmed that it is working correctly, so we’ll help troubleshoot your issue.