Hi. We’ve been using a custom voice from Elevenlabs within Convai without any issues for some time, but it hasn’t been working properly for a few days now. On the Elevenlabs website, it works fine, but within the character profile in my account, with that voice selected, it doesn’t sound like the same voice. Has anything changed that could be causing the process to fail? We have Pro plan on Elevenlabs and Game Tier Plan on Convai. Thank you.
Hello @Framis_Projects,
Welcome to the Convai Developer Forum!
Could you please share the Character ID?
a9674d6c-c29b-11ee-88c8-42010a40000f
Hi! did u find something? Thanks!
I’ve informed my teammates, and they’ll get back to you as soon as possible.
Thank you for your patience!
1 Like
hi!
so it seems to be kinda working, but not quite rigth.
elevenlabs has changed a little bit since last time i cheked it. can it be related with the api request? it seems like now you can select the model and a few more things. As what i listen in convai does not match with what i hear in elevenlabs.
response = client.text_to_speech.convert(
voice_id=“voice ID”
output_format=“output format”,
text=text,
model_id=“eleven_turbo_v2_5”, # use the turbo model for low latency
voice_settings=VoiceSettings(
** stability=0.0,**
** similarity_boost=1.0,**
** style=0.0,**
use_speaker_boost=True,
i migth be wrong. but just wanted to check with u guys
Thanks!
Hello please can you answer why the voice changed? We have AILEX voice from unlabs that is a human voice from my boyfriend and now you changed the voice
All my best
We haven’t made any changes.
We’re actively working on it and will update you through this post as soon as possible. Thank you for your patience and understanding! 
1 Like
hi!
do we have an ETA?
Thanks.
We haven’t made any changes, and upon checking, we couldn’t identify any issues on our end.
I recommend trying with a different voice to see if the problem persists.