Microphone dont work

What do you need help with?

Bug report

Installation method

Manual installation / GitHub

Issue area

Microphone / Voice Input

Impact

Blocker - I cannot continue

Unreal Engine version

5.8.1

Convai Unreal Engine Plugin version

GitHub

Project setup

Blueprint and C++

Target platform

Unreal Editor

Where does it happen?

Custom project

Short summary

Mic dont work

What happened?

Yesterday, during the final tests, everything was working fine, but today, for some reason, the audio capture stopped working. I have three projects on different test computers, two of which haven’t been modified, and today—just one hour before the client test—they’re no longer capturing audio.

It’s not a microphone issue because I’ve tested with two different ones, and they all work—I can capture and record audio, but Convai isn’t detecting the audio from the microphone.

Please help. Thank you.

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

I’ve run some tests from the Dashboard with the characters I created, and the same thing happens: it seems to receive audio but doesn’t respond at all.

We are currently investigating this issue.

We will update you as soon as possible once we have more information.

Could you please try again?

It was wonderful—we got there just fine, and everything went perfectly.
Thank you!!