Narrative Design Decisions not transitioning sections even with simple condition and confirmed Connects To edge

[umverse]

What do you need help with?

Bug report

Where in Playground did this happen?

Narrative Design

Impact

Blocker - I cannot continue

Character ID

aef2aa12-3e8e-11f1-8d07-42010a7be02c

Short summary

Decisions in Narrative Design are not transitioning sections, even with a single, simple condition and a confirmed Connects To edge.

What are you trying to do?

Decisions in Narrative Design are not transitioning sections, even with a single, simple condition and a confirmed Connects To edge.

What happened?

Decisions are not transitioning sections. Character ID aef2aa12-3e8e-11f1-8d07-42010a7be02c has a 14-section graph. Section 1’s Decision has a Connects To edge set to Section 2, but no matter what I answer in the chat, the character just restates Section 1’s objective instead of moving to Section 2. I confirmed the Connects To field was actually set (it was initially empty, I’ve since fixed that), simplified the Decision text down to a single bare condition (e.g. “move to Section 2 if the trainee says blood pressure”), and started fresh chat sessions after each change. None of these changed the behavior.

What did you expect?

The conversation should move to Section 2 once the Decision’s condition is met, as described in Convai’s Narrative Design documentation.

Steps to reproduce

1. Open character aef2aa12-3e8e-11f1-8d07-42010a7be02c in Legacy Playground
2. Start a chat and let Section 1’s objective play out
3. Give an answer that satisfies Section 1’s Decision condition

Page URL

Convai Authentication

Browser

Chrome

Operating system

macOS

Screenshots, screen recording, or logs

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

[K3]

Hello,

Could you try the same character in the new Playground? It uses different chat session handling and avoids this particular bug.
For the new Playground test:

1. Enable Narrative Design and confirm Section 1 connects to your intended Section 2.
2. Create or select a World event with Opens story block set to Section 1.
3. Open a fresh Character Chat and click Fire this event.
4. Once Section 1 finishes, send “check blood pressure” in that same chat.

The event step matters: typing “start simulation” alone does not activate this narrative flow in the new Playground.
Please let us know whether it advances to Section 2 after these steps.