No audio data received on convai website

[donq]

Hi,
I’m trying to design my narrative design,
I test it from the convai website,
At least once every other conversation I get this error

This always happens in the following way:

• I start the conversation
• There are some exchanges,
• During transcription of one of my answers (microphone button pressed once and pulsating) the transcription stops midway
• When I press again the microphone button to stop the transcription, the error message appears.

[K3]

Hello @donq,

Welcome to the Convai Developer Forum!

As the error suggests, please check your browser’s microphone settings. Make sure you’ve selected the correct microphone device and that microphone access is allowed for the site.

[donq]

Hi @K3,
Along the conversation, the microphone works for a bit until it stops working, so it can’t be a permission or device problem.

[K3]

Could you please test your microphone?

Mic Test

[donq]

Yes,
I got:
testing was completed successfully and it seems your microphone works properly.

The microphone works in other apps too

[K3]

In order to investigate the problem in more detail, could you please share a video recording that shows the problem, including your voice and browser logs, you can upload it to Google Drive or Youtube as unlisted, you can share it as a private message or here.

[donq]

here’s a video of the error message being displayed.

Screen Recording 2025 05 05 at 14 37 27

[K3]

Grazie @donq!