On and off conversation all day

Core Platform Voice, Speech & Language
1

What do you need help with?

Bug report

Issue area

Other

Impact

Blocker - I cannot continue

Character ID

2786b252-9d59-11f0-88d8-42010a7be025

Where does it happen?

Other

Voice provider

Elevens Labs

Voice name

Ophelia

Environment

Meta Quest 3

Short summary

Using Unity Convai SDK v4.4.0 LiveKit room connects, character/agent never joins, zero events, intermittent issue all day.

User input

Hi

What happened?

No response from the avatar

What did you expect?

For the avatar to say Hi

Steps to reproduce

Say Hi in my Meta Quest 3 app TykeAI. The character responds in the Playground.

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

Could you please share the logs?

3

I changed LLM from Gemma 4 26B to Gemma 4 31B and changed voice from a Convai voice (a female one, I forget exactly which one) to Nicole (EL) and the character is talking again.

5

Could you please try again using the old setup?

6

yeh its very good, very smooth, the very occasional repeating of a response, if that gets bad i will start another topic about it, but yeh, very good again, very pleased, thanks K3 & Convai team!

7

Glad to hear it is working smoothly again, and thank you for the feedback.

If the occasional repeated response becomes more noticeable, please note the relevant Session IDs and create a new topic so we can review them.

You can also check the prompt and interaction details from Mindview on convai.com to better understand what happened in each session.