Response taking long to load. Please hold on tight

Unity Questions
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1

Original Discord Post by vrzach | 2024-09-06 19:26:12

Hello, I’m getting this error (see title) inside the Convai dashboard as well as my Unity project. I’ll have a couple interactions with the AI and then typically, on the third attempt, I will get the “please hold on tight”. I’ve also seen the following error show up at the time of the hold tight message “Unable to generate audio response. Please verify that you have a valid voice set for the character.” I am using “Old Cranky Male”, I switched to “High quality US Masculine Voice” but got the same issue. The odd part is that the voiced lines work for their first two messages but it eventually seems to break. Their character ID is d5e09eb8-6bb3-11ef-848c-42010a7be011.

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Reply by k3kalinix | 2024-09-06 19:49:10

Hello <@729687229034659884> :wave:t2:,

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Reply by k3kalinix | 2024-09-06 19:49:32

Could you please test with GPC or Azure Voices?

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Reply by vrzach | 2024-09-06 19:53:37

Hello. Thanks for the response. I get the same issue with those.

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Reply by vrzach | 2024-09-06 19:55:49

I tried an ElevenLabs voice as well. Same issue.

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Reply by k3kalinix | 2024-09-06 19:57:09

I see

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Reply by k3kalinix | 2024-09-06 19:57:22

Could you please share Session IDs?

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Reply by vrzach | 2024-09-06 20:00:10

Yes

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Reply by vrzach | 2024-09-06 20:00:20

07742f8d8dcdcc6bcbe14cc237ffbf32

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Reply by vrzach | 2024-09-06 20:00:45

6d2e44c31e9d6b21da7314aaa4cb7218

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Reply by vrzach | 2024-09-06 20:03:07

14ae51aeecf837f07c3ad725bb06a036

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Reply by vrzach | 2024-09-06 20:03:47

Noticed that the history doesn’t contain the last message that was sent.

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Reply by vrzach | 2024-09-06 20:04:20

Dan will say something like Why are you in my house and then I respond to that, then the next response is the taking too long to load.

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Reply by k3kalinix | 2024-09-06 21:09:28

Thanks for details.
I informed my teammates.
We will get back to you.

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Reply by vrzach | 2024-09-06 21:10:17

Thanks

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Reply by k3kalinix | 2024-09-06 21:52:57

Hello <@729687229034659884>,

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Reply by k3kalinix | 2024-09-06 21:53:01

Could you please try?

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Reply by vrzach | 2024-09-09 13:52:54

Hello, thanks. I’ll try again soon.

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Reply by vrzach | 2024-09-09 14:13:36

It looks good now. I tested in Unity editor and on the Convai website. Just curious what the issue was? If there is something we can do to reduce the chances of it happening again.

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Reply by k3kalinix | 2024-09-09 14:14:41

It was a general problem related to the backend.