For faster and more reliable service, you need to be on our Partner/ Enterprise plans.
As we explain on our pricing page*, For going to production please reach out to us for partner or enterprise plans so that we can provide you guarantees for your production applications and potentially for white label use cases*
Developer plans are good for Trials, testing and non-production use cases.
We provide support for developer plans but cannot guarantee. We usually get back to you within 2-3 business days, but as I said, we don’t guarantee it.
The reason I say this is because you say it’s important in your messages and expect fast support.
My teammate will get back to you as soon as possible.
Thank you for your understanding and patience in this case.
If I understand perfectly and our idea is to move to a better plan to also get faster support, but if we take these plans without having a customer with whom we have already closed, we assume the costs of better plans without knowing if we will solve the specific problems that we present, it is possible that our client soon leave us if we do not achieve these solutions. We know that there will always be problems or details due to needs that the client may request and that have not been evaluated before.
Anyway I appreciate the time you dedicate to us without being a premium customer, but I think these problems are very important even for any new customer you may get. It is very basic for the LLM to conform to the documents and not to respond with whatever they want, that is not normal.
We currently have the “Indie Dev” plan and the idea is to upgrade to a Premium plan after this one. I hope you recommend me what would be the recommended steps to continue developing and receiving support from you.
<@305834434178056192> : Can you please give your session another try and let us know if the issue still persist. Today morning we have released a new feature that improves KB reterival. I am hoping that should fix most of your issue.
<@1118275510926053447> Hello, I have done several tests and the problems continue but this time even more often. If I tell it to answer me based on the uploaded documents when I start the conversation, it may work, but otherwise, it responds with problems.
Now after starting the conversation and forcing it to answer me based on the documents, I am still not sure that it will always answer me correctly. For this I have to do more tests.
<@1118275510926053447> Sure but not to all because I forgot, but the ones I gave “thumbs down” to are answers of the same type as others I didn’t.
This can be seen clearly in today’s sessions 20/08.
It is supposed (in theory) that they give answer to problems after 2-3 days… it is already 7 days and the truth I do not understand, this problem is serious since it is something basic as operation for this type of tools. The simple fact that the LLM does not work well responding on a document is something basic. Is it possible that you can give me a good support to solve this problem 100%? Does this problem happen to other customers? Will this problem be solved if we improve the type of subscription to partner or something similar?
In short, I need a clearer answer to know what to do because we have already added 2 new customers and the format of documents is similar to that of the stores that I have already presented here and that gives problems.
I hope you can give me support on this problem.
Thank you.
