Hi, we are having new problem with ALL of our Convai characters - suddenly ALL of our Narrative Design triggers have stopped working properly, both in the playground and in the UE responses.
3 / 5 times invoking a Narrative trigger will end up with the response ‘I don’t know anything about that’. This is happening both in the UE game and in the Convai playground.
Additionally, triggering a different narrative trigger will sometimes trigger a previously invoked trigger instead of the trigger that was selected.
We have also noticed that sometimes the chatbot responds with ‘I don’t know anything about that’, but 10-20seconds later will respond with the correct Trigger response.
This is a huge issue for us, as we have 3 metahumans live in an exhibition currently and it is breaking functionality.
These Metahumans have been live for many months already and this is a brand new issue.
Normal chat functionality is working, it’s only the Narrative design triggers that are not working. Sometimes narrative triggers will work for a brief period after a normal interaction
The characters IDs issue are:
bdd4e0c4-86a0-11ef-ae94-42010a7be011
e0ec8566-9736-11ef-9701-42010a7be016
767979fc-9b2b-11ef-801e-42010a7be016
but I have also had this issue happen on other characters in our playground.
Please let us know why this is happening as this seems to be a backend Convai issue. Thanks