Original Discord Post by kassimkot | 2024-11-07 04:11:12
So we’ve been developing a character which we communicate through mixed reality, and it was working okay, until yesterday.
For some reason the character doesnt respond to our talk. but when i checked at the Convai dashboard, i can see there is a response, but we’re not seeing it nor hear it from the VR headset
please help
Reply by k3kalinix | 2024-11-07 05:16:16
Hello 
,
Could you please check console logs?
Reply by kassimkot | 2024-11-08 02:28:57
i got nothing from the console logs. its very weird.
Reply by kassimkot | 2024-11-08 02:48:09
now its working, but the really weird thing is, that it only works when i use a different api key but the same character id.
the initial API key is a paid one, the latter was a free account. for some reason the paid one now doesnt work.
it also doesnt work on an older build in another device which was working fine the other day, with no updates. suddenly we’re not getting their response from the vr headset
Reply by kassimkot | 2024-11-08 02:48:42
i want it to work with my paid API key, not the free one, because there will be a limit of conversation per day, for obvious reasons
Reply by kassimkot | 2024-11-08 02:49:51
i can see in my billing page, that there’s ample usage to be used for this month. and i know that it is actually responding, because i can see in the memory, chat history, there is a response. but we’re not getting the response from VR
Reply by k3kalinix | 2024-11-08 12:24:50
Please share console logs. There should be logs.
Reply by kassimkot | 2024-11-08 13:12:24
will try to build build again and view the logs.
Reply by kassimkot | 2024-11-08 13:12:41
for some reason now, it works. after we rebuild the whole application from a fresh new project
Reply by kassimkot | 2024-11-08 13:15:04
we notice it was either the animation was interfering, because the animation was from RealIllusion, but the characters are from ReadyPlayerMe, and for some reason, sometimes it interferes. now its okay
other times we notice that the problem was when it was Mixed Reality instead of Virtual Reality. but now its ok
then we noticed that when we want to change the Convai icon on the transcription UI window, the problem came back. so we needed to leave the convai icon there to have it working as normal
Reply by kassimkot | 2024-11-08 13:15:10
does it all makes sense tho?
Reply by k3kalinix | 2024-11-08 13:17:01
You cannot remove the Convai logo.
Reply by kassimkot | 2024-11-09 16:44:50
Yeah understandable. 