My avatars stopped responding on VR and Dashboard but my microphone is working fine

Unreal Engine Questions
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1

Original Discord Post by elmo_2900 | 2024-08-10 19:42:34

Hey everyone, Currently I am working on my VR prototype and everything was working just fine with my microphone. But after some time of testing, my avatar stopped responding to me. I went back to the Convai dahsboard website and my avatars dont respond to my microphone either - to the VR and and my normal microphone. I have checked the microphone settings on my computer and everything works perfectly fine. Has anyone encountered this kind of issue before?

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Reply by k3kalinix | 2024-08-10 19:44:26

Hello <@797205315744432158>,

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Reply by k3kalinix | 2024-08-10 19:44:41

Could you please share your character id?

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Reply by elmo_2900 | 2024-08-10 19:45:37

9e54900e-564a-11ef-b4a3-42010a7be011

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Reply by elmo_2900 | 2024-08-10 19:45:50

Have I just reached the daily limit?

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Reply by k3kalinix | 2024-08-10 19:47:50

Could you please check your billing page?

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Reply by elmo_2900 | 2024-08-10 19:48:11

Images:

image.png
image.png1210×193 7.83 KB

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Reply by k3kalinix | 2024-08-10 19:49:18

And could you please share the Console Logs (F12) when you try to talk to the character?

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Reply by elmo_2900 | 2024-08-10 19:49:43

you mean on google chrome?

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Reply by k3kalinix | 2024-08-10 19:49:48

Yes

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Reply by elmo_2900 | 2024-08-10 19:50:15

Yes I just did

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Reply by k3kalinix | 2024-08-10 19:50:22

Could you please share?

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Reply by elmo_2900 | 2024-08-10 19:50:23

Images:

image.png
image.png1060×941 191 KB

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Reply by k3kalinix | 2024-08-10 19:50:41

Images:

image.png
image.png721×589 230 KB

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Reply by elmo_2900 | 2024-08-10 19:50:56

Images:

image.png
image.png538×898 53 KB

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Reply by k3kalinix | 2024-08-10 19:51:28

Thanks for details!

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Reply by elmo_2900 | 2024-08-10 19:51:33

sure no worries

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Reply by elmo_2900 | 2024-08-10 19:51:41

What could be an issue here?

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Reply by k3kalinix | 2024-08-10 19:52:07

I will inform our backend team.
I will get back to you.

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Reply by elmo_2900 | 2024-08-10 19:52:15

sure thank you <@1023671043287699568>