All characters stopped responding (Website + Unreal Engine)

Core Features Conversation Issues
1

Hello,

All my Convai characters suddenly stopped responding.

Character ID (example):
c303872a-42d0-11f0-b587-42010a7be01f

The characters worked correctly before, but now none of them produce responses.

The issue occurs:

  • on the Convai website playground
  • inside my Unreal Engine integration

When I send a message:

  • the avatar activates
  • the typing indicator (…) appears
  • after a few seconds the message “Response taking long to load. Please hold on tight.” appears
  • but no response is ever generated.

I tested:

  • creating a completely new character
  • multiple LLM providers
  • Chrome and Microsoft Edge
  • Incognito / Private mode
  • disabling browser extensions
  • clearing site data
  • logging out and back in

The issue happens even directly on the Convai website, so it does not appear to be related to the engine integration.

Browser console also shows:
net::ERR_BLOCKED_BY_CLIENT for sentry.io requests.

Could you please check if there is a backend issue affecting my project or character processing?

Thank you.

2

Your subscription has ended and your plan has automatically switched to the Free plan.

Could you please try again?

3

That was it, thanks! The subscription had just expired and after refreshing and renewing it everything works again.