Original Discord Post by im_jeco | 2024-07-18 13:58:40
Hello,
I am currently using the Indie Dev Plan but I am unable to interact with my character, either inside unreal engine or in the convai playground.
I can see in the billing section of my profile that the plan’s status is “Paid” and that the free daily usage is 100/100 and says it’s valid but when I try to interact with any character inside the convai playground it’s returning “Upgrade your plan to continue the conversation
You’ve reached your daily limit of 100 interactions, to continue talking with your character upgrade your plan.”
Last week everything was working fine but as of around two days ago it stopped working.
Here is the character ID of the character: 65e675ee-2e71-11ef-aaa6-42010a7be00e
Reply by _subhamdas | 2024-07-19 10:11:21
<@168744630442131456> can you share you email?
Reply by im_jeco | 2024-07-19 11:21:02
This is the email associated with our convai account: eduardo.caramujo@cornerstudio.pt
Here is another email for contact too: andre.miranda@cornerstudio.pt <@585810602086105098>
Hi, <@168744630442131456> .
For me it shows that your convai account is currently using the free plan and not the indie dev plan. When was the last time you renewed your plan?
I’m not sure about the renewal, but <@585810602086105098> would know, I’ll let him answer that. But even with the free plan it should be working with the free daily interactions, currently we aren’t able to speak with the characters at all. On the website it shows that the interactions are 100/100 but then it’s returning the error message.
Hi <@168744630442131456> we can see that the Indie Dev subscription for the account associated with eduardo.caramujo@cornerstudio.pt was cancelled on 22nd Jun, and it was downgraded to Free Plan thereafter.
There is no provision of renewing a cancelled subscription and you will have to subscribe with the plan again from convai.
Under the free plan, you get 100 interaction each day after which you get the corresponding error message. You will have to upgrade the plan to get more interations.
hello Himadri. We got Indie Dev sub to test other voices and see if we can work out the Brasilian Vs Portuguese subscription. I might add that this is probably the reason we dont have the higher tier subcription. Because we have no solution I thing we got back to the free tier and now I’m trying to find client willing to get a Brasilian speaking character. Until then we will stay in the free sub.
We are habing the 100 interaction error messaego for 2/3 weeks now and we havent made a simple interaction in the meantime. I’m guessing this is a bug.
when we first had the free plan we got our 100 quota working fine. When we updated we got the extra interatcion working fine. But now coming back to the free plan it doest allow to do any interaction, jumping directly to the error
in the meantime if there is any update on using different voices let me know. A Portuguese (portugal) voice would make wonders presenting this to potential clients
HI <@168744630442131456> <@585810602086105098>, sorry for the inconvenience caused. You should now be able to get your full daily interaction. Try re-logging and check it out. Let me know if you still face any issues.
