Changing the avatar and environment doesn't update the preview images

Products Playground & Dashboard
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What do you need help with?

Bug report

Where in Playground did this happen?

Avatar & Appearance

Impact

Normal - something is not working as expected

Short summary

Changing the avatar and environment doesn’t update the preview images.

What are you trying to do?

Changing a character’s appearance and/or environment.

What happened?

Changing the avatar and environment doesn’t update the preview images.

What did you expect?

Changing the avatar and environment updates the preview images.

Steps to reproduce

  1. Open a character using the Dashboard.
  2. Go to Avatar and edit the appearance and/or environment.
  3. Save the changes.
  4. Check the preview images in: Dachboard, side-panel chat and sharing video-chat landing page for any changes.

Browser

Chrome

Operating system

Windows

I checked the relevant documentation, resources, and similar forum posts before posting.

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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

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2

Thank you for reporting this.

Our team is currently working on a fix, and we will update you as soon as it is resolved.

Thank you for your patience.