Character audio / text response contains extra apostrophe's in their responses

Core Features Conversation Issues
1

Hi :slight_smile:

This character cfdabcbc-ea46-11ef-b0f3-42010a7be016 has just started to have a lot of extra apostrophes in their responses, so whereas before they might say “It’s a nice day”, now they are saying “It’‘’‘’''s a nice day”, etc, this happens with anything plural too. None of the other 8 I characters I use in my app do this, I’ve changed nothing my end. In the Playground this character doesn’t do this in brief testing.

It seems to make the character mispronounce these words when they are spoken. So if they are saying “I’d” it is actually “I’‘’‘’'d” and the the audio is like they are saying “I” then a few moments later they are saying “d”.

com.TykeInc.TykeAI-20250509-104514
com.TykeInc.TykeAI-20250509-1045142160×2160 397 KB

com.TykeInc.TykeAI-20250509-104518
com.TykeInc.TykeAI-20250509-1045182160×2160 330 KB

I’ve just noticed in the Memory log it is appearing like that too :

memory_yumi
memory_yumi791×407 57.2 KB

1 Like
2

Hello @Tyke,

Thanks for letting us know, I will check.

1 Like
3

I’ve noticed this too. Hope it is a quick fix.

4

Hello @Tyke, @Nick_Clarke,

Could you please share the Session ID?

5

Hi @K3 , Session ID 48ca0b4f820f04f0cff4d2f510ca8a08

6

@Nick_Clarke @Tyke ,

Could you please test on delta?

7

@K3
How do I do that exactly? Do you mean test the Playground chat on the delta version of the Convai website? Or test in my app using the delta version of the Convai website? If it’s the latter, how do I do that?

8

Yes, the delta playground.

9

Seems fine on the delta playground, it was fine on the Playground (no extra apostrophes) on the Playground on the normal, non-delta, Convai website, the extra apostrophes appear when the character is used in my Meta Quest 3 app. Not sure if that is relevant or not but thought I’d best mention it.

10

So when you test on the playground you don’t see extra apostrophes, but in Quest 3 you do, right?

11

Yes, but it is not caused by the Quest, because the chatlog in the Memory section of the Playground contains the extra apostrophes too. I’m not sure if you seen the edit of my original post where I show a screen shot of the Memory chatlog which shows the extra apostrophes.

12

Hello @Tyke, @Nick_Clarke

Could you please test again?

13

It’s still happening unfortunately, this screenshot was taken a few minutes ago -

com.TykeInc.TykeAI-20250521-0916031
com.TykeInc.TykeAI-20250521-09160312160×2160 385 KB

14

I have identified the issue. Working on a fix now. I will try to get this in to prod by tomorrow.

1 Like
15

The fix is deployed on our delta website. Please give it a try and confirm if it is working as expected.

16

@Hakuna_Matata I visited the delta website Playground and asked 1 question, there were no extra apostrophes, when will this be the case in my app? Will new session ID’s for each user need to be created to see the fix or will it fix existing conversations?

17

My app is pretty much unusable at the moment, they are trying to say what is in the chat box in the image and it comes out nonsensical.

com.TykeInc.TykeAI-20250523-114024
com.TykeInc.TykeAI-20250523-1140242160×2160 422 KB

1 Like
18

We’ve deployed the changes to production. Please test and let us know if the issue is resolved.

1 Like
19

Ok, will test for 5-10 mins now, without resetting anything, will report back shortly…

1 Like
20

@K3 I tested it with using the existing Session ID and it was still having the issue, so I reset the Session ID and it was fine for the 10 minutes I used my app so I think it is fixed :sweat_smile: thank you. I think I can create an extra button in my app to allow the user to just reset their Session ID only instead of erasing everything. Thanks so much for your help Kaan :smiling_face_with_three_hearts:

1 Like