Character fails to respond in about every 4 or 5 responses

Core Platform Voice, Speech & Language
1

What do you need help with?

Bug report

Issue area

Other

Impact

Normal - something is not working as expected

Character ID

793079fa-6a9f-11ef-9830-42010a7be011

Session ID

99acf144-75b0-4c2d-88a1-61654733d2da

Where does it happen?

Convai Playground

Language

English

Voice provider

OpenAI

Voice name

Shimmer

Environment

Playground, Meta Quest 3 MR app

Short summary

The character fails to respond about 1 in every 4 or 5 responses

User input

The character fails to respond about 1 in every 4 or 5 responses

What happened?

The character fails to respond about 1 in every 4 or 5 responses

What did you expect?

The character to not fail to respond

Steps to reproduce

Try the character in the Playground

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

jen chat 1
jen chat 1452×1911 121 KB

jen chat 2
jen chat 2452×1917 110 KB

2

This looks like it may be related to the provider.

Could you please try using a different LLM and check whether the issue still occurs?

Also, OpenAI voices can have higher latency, so we recommend testing with a different voice provider as well.

3

Hi Kaan, thank you, changing to Grok seems more reliable :+1: By the way my report above, I had no choice but to enter it in that format, the input form seemed to force it?, it just seems a bit cold lol but I imagine its best to identify and solve issues.

About the voice, yeh OpenAI voices have higher latency but a few of them are really nice quality, I’ve relayed the info that a different voice would be faster but, well, it will be different, to gauge opinion.

Thanks again.