Characters have stopped responding

Integrations Unity SDK
1

What do you need help with?

Bug report

Installation method

Not sure

Issue area

Performance / Latency

Impact

Blocker - I cannot continue

Unity version

6.5

Convai Unity SDK version

3.0.1

Character ID

9baf6fe8-7323-11f1-bd16-42010a7be02f

Session ID

c1996cfb911d6b99ab6f04cf96fd7e99

Target platform

Meta Quest

Build settings

IL2CPP

Where does it happen?

Not applicable

Short summary

Characters not responding in my VR app or in the Playground

What happened?

Characters not responding in mt VR app or in the Playground. Have tried Gemini 3.5, Gemma 4, Grok 4.3 LLMs, tried different voices and different characters. My internet is ok.

What did you expect?

To get responses.

Steps to reproduce

Talk to the character in the Playground.

Unity Console errors or build logs

No error logs to show as I am not at my PC.

Screenshots, recording, logs, or minimal repro

com.oculus.vrshell-20260629-200323.jpg
com.oculus.vrshell-20260629-200323.jpg1215×2160 180 KB

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

Thank you for reporting this.

We are currently investigating the issue, and I will get back to you once we have an update.

3

This appears to be related to the selected voice, specifically OpenAI Voice.

As a temporary workaround, could you please switch to a different voice and test again?

4

VirtualDesktop.Android-20260629-203509
VirtualDesktop.Android-20260629-2035091215×2160 194 KB
i just tried a non openai voice, still not working unfortunately. I did try several voices earlier on.

5

hang on i just got a working voice eleven labs. I tried several before creating thread to be honest. I am just building an apk but i expect it will work now with the playground working ok, will confirm asap, thanks K3, I really did try a few I must have been unlucky.

6

yes works fine, thank you :+1:

7

Could you please try again using the same voice?

8

It works ok with the same voice :+1: