Cloned Elevenlabs voice is not working

Original Discord Post by diepro1481 | 2024-11-20 10:22:00

Dear Support Team,
we have connected our cloned voice from Elevenlabs with our Convai character. We have the elevenlabs Pro Plan and in our characters voice menu we can also see our cloned voice. But since monday we always get the error (The voice sample is not available) when we want to use the voice. What can we do now?

Reply by k3kalinix | 2024-11-20 11:19:06

Hello <@1133141372501753857>,

Reply by k3kalinix | 2024-11-20 11:19:19

Could you please share the Character ID?

Reply by diepro1481 | 2024-11-20 11:45:56

Of course. Here the ID: c687bef8-a5b8-11ef-92e6-42010a7be016

Reply by k3kalinix | 2024-11-20 12:37:57

<@1133141372501753857>, are you trying to play the voice’s sample?

Reply by diepro1481 | 2024-11-20 13:06:48

I tried it yesterday and today several times, but it wouldn’t play.

Reply by k3kalinix | 2024-11-20 13:34:51

Do you get an error when you select this voice and talk to the character?

Reply by diepro1481 | 2024-11-20 13:52:29

When I select the voice and speak or write to it, I do not receive an error message. But the voice does not work. I can hear a voice, but it is definitely a different character voice.

I always get an error message when I click on the voice to listen to in the elevenlabs private voices in the character menu.

Reply by k3kalinix | 2024-11-20 13:53:57

Could you please tell me the name of the voice?

Reply by diepro1481 | 2024-11-20 13:54:57

The voice is called: Uli_16-10-24

Reply by jeeves901 | 2024-11-20 16:00:50

<@1133141372501753857> Please send us a recording of what the voice sounds like for your character, and another recording of how it sounds on elevenlabs playground. Thank you

This conversation happened on the Convai Discord Server, so this post will be closed.