What do you need help with?
Question
Installation method
FAB
Issue area
Blueprint Components
Impact
Major - a core flow is broken
Unreal Engine version
5.3.2
Convai Unreal Engine Plugin version
4.0.0 - beta 15
Project setup
Blueprint
Target platform
Unreal Editor
Where does it happen?
Custom project
Short summary
Convai 4.0.0 Beta 15 – session disconnects after several minutes of inactivity
What happened?
Hi,
I am using:
Unreal Engine 5.3.2
Convai 4.0.0 Beta 15
I have an interactive installation running on a computer in another city. The application needs to run unattended for long periods of time.
The Convai character connects correctly when the application starts, but after several minutes without any conversation, the Convai session changes to Disconnected.
I understand that Convai may automatically disconnect an idle session.
My question is:
What is the simplest and recommended way to prevent this from causing a problem in a public installation?
Is there a way to disable the idle disconnect/timeout completely?
If not, is there a simple Blueprint solution to automatically reconnect the character when the connection changes to Disconnected (for example, using Connection State and Start Session)?
I would appreciate a simple step-by-step example that is compatible with Convai 4.0.0 Beta 15 and Unreal Engine 5.3.2.
The computer running the installation is in another city, so I need the application to recover automatically without requiring someone to restart Unreal or the PC.
Thank you.
I checked the relevant documentation, resources, and similar forum posts before posting.
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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
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