Convai disconnects after 10 minutes

Integrations Unreal Engine Plugin
1

What do you need help with?

Bug report

Installation method

FAB

Issue area

Other

Impact

Blocker - I cannot continue

Unreal Engine version

5.5.4

Convai Unreal Engine Plugin version

Fab version

Project setup

Blueprint and C++

Target platform

Windows build

Where does it happen?

Custom project

Short summary

Convai disconnects after 10 mim , avatar does not respond

What happened?

Get automatic disconnection after 10 min we’ve followed the recommendations but it still get disconnected

Screenshots, recording, logs, or minimal repro

7e26e244-735b-4153-87c9-11b72e63046b.jpeg
7e26e244-735b-4153-87c9-11b72e63046b.jpeg1145×676 177 KB
684f314c-93d1-44ff-bf4e-6160044190e5.jpeg
684f314c-93d1-44ff-bf4e-6160044190e5.jpeg1050×502 117 KB
7e26e244-735b-4153-87c9-11b72e63046b.jpeg
7e26e244-735b-4153-87c9-11b72e63046b.jpeg1145×676 177 KB

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

Could you please share the logs?

3

Logs attached

ConvaiMetahuman.log (1.5 MB)

ConvaiMetahuman-backup-2026.09.08-17.39.00.log (1013.4 KB)

ConvaiMetahuman_2.log (613.2 KB)

4

Probably can you see in the logs if the app freezes for 2 sec… after some minutes of interaction

5

Hello !

did you have time to check the logs ? We need to give an urgent solution as we have the avatar in a public space . Many thanks

6

Our team will assist you as soon as possible.

Priority support is currently available with the Enterprise plan, but we will still do our best to review your request and get back to you as soon as we can.