Convai disconnects after 10 minutes

What do you need help with?

Bug report

Installation method

FAB

Issue area

Other

Impact

Blocker - I cannot continue

Unreal Engine version

5.5.4

Convai Unreal Engine Plugin version

Fab version

Project setup

Blueprint and C++

Target platform

Windows build

Where does it happen?

Custom project

Short summary

Convai disconnects after 10 mim , avatar does not respond

What happened?

Get automatic disconnection after 10 min we’ve followed the recommendations but it still get disconnected

Screenshots, recording, logs, or minimal repro

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

Could you please share the logs?

Logs attached

ConvaiMetahuman.log (1.5 MB)

ConvaiMetahuman-backup-2026.09.08-17.39.00.log (1013.4 KB)

ConvaiMetahuman_2.log (613.2 KB)

Probably can you see in the logs if the app freezes for 2 sec… after some minutes of interaction

Hello !

did you have time to check the logs ? We need to give an urgent solution as we have the avatar in a public space . Many thanks

Our team will assist you as soon as possible.

Priority support is currently available with the Enterprise plan, but we will still do our best to review your request and get back to you as soon as we can.

any news ???

Could you please try the new update?

Reconnect

  • Reconnect – The plugin now reconnects a character by itself after a network or server drop, and a session the server closed for inactivity comes back the moment the player talks, types or presses push-to-talk again. Set Reconnect Attempts (Project Settings ▸ Plugins ▸ Convai ▸ Connection) to turn it on; it defaults to 0 (off) in this release. No new events: On Server Connection State Changed reports one Reconnecting per drop, then Connected, or one Disconnected with the reason when it gives up; the character’s own On Attendee Connection State Changed still reports the drop. A Blueprint that restarts the session from Disconnected keeps working: the restart is folded into the pending attempt instead of opening a second one. The debug overlay shows RECONNECTING n/N or DORMANT.
  • Idle Timeout Behavior – A session the server closes for inactivity used to be gone until the game restarted it. With reconnect on, Idle Timeout Behavior (Project Settings ▸ Plugins ▸ Convai ▸ Connection) decides what happens next: Reopen When Player Returns (the default) reopens it the moment the player talks, types or presses push-to-talk; Reopen Immediately reopens it straight away, once per idle close; Stay Closed keeps the old behaviour.