Error Important Unreal pluging can't connect instantly disconnect

Integrations Unreal Engine Plugin
1

What do you need help with?

Bug report

Installation method

FAB

Issue area

Connection / WebRTC

Impact

Blocker - I cannot continue

Unreal Engine version

5.7

Convai Unreal Engine Plugin version

4.0.0

Project setup

Not sure

Target platform

Unreal Editor

Where does it happen?

Both sample and custom project

Short summary

Disconnect instantly

What happened?

When i try to use the app or project with the character the server instantly disconnect

Unreal logs or error messages

LogWindows: Failed to load ‘aqProf.dll’ (GetLastError=126)
LogWindows: File ‘aqProf.dll’ does not exist
LogProfilingDebugging: Loading WinPixEventRuntime.dll for PIX profiling (from ../../../Engine/Binaries/ThirdParty/Windows/WinPixEventRuntime/x64).
LogWindows: Failed to load ‘VtuneApi.dll’ (GetLastError=126)
LogWindows: File ‘VtuneApi.dll’ does not exist
LogWindows: Failed to load ‘VtuneApi32e.dll’ (GetLastError=126)
LogWindows: File ‘VtuneApi32e.dll’ does not exist
LogWindows: Started CrashReportClient (pid=33484)
LogWindows: Enabling Tpause support
LogWindows: Custom abort handler registered for crash reporting.
LogInit: Display: Running engine for game: MetaHumans
LogCore: UTS: Unreal Trace Server launched successfully
LogTrace: Initializing trace…
LogCore: Display: Requested channels: ‘cpu,gpu,frame,log,bookmark,screenshot,region’
LogCore: No trace connection. Tracing to in-memory cache.
LogTrace: Display: Control listening on port 1985
LogTrace: Finished trace initialization.
LogCsvProfiler: Display: Metadata set : platform=“Windows”
LogCsvProfiler: Display: Metadata set : config=“Development”
LogCsvProfiler: Display: Metadata set : buildversion=“++UE5+Release-5.7-CL-51494982”
LogCsvProfiler: Display: Metadata set : engineversion=“5.7.4-51494982+++UE5+Release-5.7”
LogCsvProfiler: Display: Metadata set : enginereleaseversion=“5.7.4”
LogCsvProfiler: Display: Metadata set : os=“Windows 11 (25H2) [10.0.26200.9550] "
LogCsvProfiler: Display: Metadata set : cpu=“GenuineIntel|12th Gen Intel(R) Core™ i9-12900KF”
LogCsvProfiler: Display: Metadata set : pgoenabled=“0”
LogCsvProfiler: Display: Metadata set : pgoprofilingenabled=“0”
LogCsvProfiler: Display: Metadata set : ltoenabled=“0”
LogCsvProfiler: Display: Metadata set : asan=“0”
LogCsvProfiler: Display: Metadata set : mergedmodules=“0”
LogCsvProfiler: Display: Metadata set : commandline=”" “C:\Users\Utente\Documents\Unreal Projects\MetaHumans\MetaHumans.uproject”“”
LogCsvProfiler: Display: Metadata set : loginid=“e3459c8148119c3d1ae343bcb76ae829”
LogCsvProfiler: Display: Metadata set : llm=“0”
LogStats: Stats thread started at 0.574477
LogPluginManager: Display: By default, prioritizing project plugin (../../../../../../Users/Utente/Documents/Unreal Projects/MetaHumans/Plugins/AIforNPCb346e0c968b9V8/ConvAI.uplugin) over the corresponding engine version (../../../Engine/Plugins/Marketplace/AIforNPCb346e0c968b9V8/ConvAI.uplugin).
LogPluginManager: Display: By default, prioritizing project plugin (../..

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

Could you please reinstall the plugin from our Github?

3

I have to stick with the same plugin version, especially since I already have some apps exported using it.

4

i use the version 4.0.0 beta 15

5

Could you please share the full logs?

6

I found the cause of the problem. Yesterday, after 6:00 PM, my application stopped working on my main account. I believe this is because I used up all my API tokens by mistake.
I have an application running in a museum, and it is currently not working. I know this application doesn’t use the API directly but use only “Interaction Usage”, and when my account runs out of API credits, all of my applications stop working. Is this a bug, or is it intended behavior?
If it is intended, can I buy more API credits so that my application works again as soon as possible?
This is extremely urgent, because the museum is open today and the application is currently down.
Thank you very much for your help.
Kind regards,
Bixer

7

I’m not sure how it happened, but I fixed the issue by logging out of my account and logging back in. The new application now works exactly as it did before. However, my older applications no longer work. I suspect it was some kind of bug.

Could you please look into it? I have applications installed in museums, so I need to be sure this won’t happen again and that the older apps can be restored.

Thank you very much for your availability and support. I look forward to hearing from you.

Kind regards,
Bixer