What do you need help with?
Bug report
Installation method
FAB
Issue area
Connection / WebRTC
Impact
Blocker - I cannot continue
Unreal Engine version
5.7
Convai Unreal Engine Plugin version
4.0.0
Project setup
Not sure
Target platform
Unreal Editor
Where does it happen?
Both sample and custom project
Short summary
Disconnect instantly
What happened?
When i try to use the app or project with the character the server instantly disconnect
Unreal logs or error messages
LogWindows: Failed to load ‘aqProf.dll’ (GetLastError=126)
LogWindows: File ‘aqProf.dll’ does not exist
LogProfilingDebugging: Loading WinPixEventRuntime.dll for PIX profiling (from ../../../Engine/Binaries/ThirdParty/Windows/WinPixEventRuntime/x64).
LogWindows: Failed to load ‘VtuneApi.dll’ (GetLastError=126)
LogWindows: File ‘VtuneApi.dll’ does not exist
LogWindows: Failed to load ‘VtuneApi32e.dll’ (GetLastError=126)
LogWindows: File ‘VtuneApi32e.dll’ does not exist
LogWindows: Started CrashReportClient (pid=33484)
LogWindows: Enabling Tpause support
LogWindows: Custom abort handler registered for crash reporting.
LogInit: Display: Running engine for game: MetaHumans
LogCore: UTS: Unreal Trace Server launched successfully
LogTrace: Initializing trace…
LogCore: Display: Requested channels: ‘cpu,gpu,frame,log,bookmark,screenshot,region’
LogCore: No trace connection. Tracing to in-memory cache.
LogTrace: Display: Control listening on port 1985
LogTrace: Finished trace initialization.
LogCsvProfiler: Display: Metadata set : platform=“Windows”
LogCsvProfiler: Display: Metadata set : config=“Development”
LogCsvProfiler: Display: Metadata set : buildversion=“++UE5+Release-5.7-CL-51494982”
LogCsvProfiler: Display: Metadata set : engineversion=“5.7.4-51494982+++UE5+Release-5.7”
LogCsvProfiler: Display: Metadata set : enginereleaseversion=“5.7.4”
LogCsvProfiler: Display: Metadata set : os=“Windows 11 (25H2) [10.0.26200.9550] "
LogCsvProfiler: Display: Metadata set : cpu=“GenuineIntel|12th Gen Intel(R) Core™ i9-12900KF”
LogCsvProfiler: Display: Metadata set : pgoenabled=“0”
LogCsvProfiler: Display: Metadata set : pgoprofilingenabled=“0”
LogCsvProfiler: Display: Metadata set : ltoenabled=“0”
LogCsvProfiler: Display: Metadata set : asan=“0”
LogCsvProfiler: Display: Metadata set : mergedmodules=“0”
LogCsvProfiler: Display: Metadata set : commandline=”" “C:\Users\Utente\Documents\Unreal Projects\MetaHumans\MetaHumans.uproject”“”
LogCsvProfiler: Display: Metadata set : loginid=“e3459c8148119c3d1ae343bcb76ae829”
LogCsvProfiler: Display: Metadata set : llm=“0”
LogStats: Stats thread started at 0.574477
LogPluginManager: Display: By default, prioritizing project plugin (../../../../../../Users/Utente/Documents/Unreal Projects/MetaHumans/Plugins/AIforNPCb346e0c968b9V8/ConvAI.uplugin) over the corresponding engine version (../../../Engine/Plugins/Marketplace/AIforNPCb346e0c968b9V8/ConvAI.uplugin).
LogPluginManager: Display: By default, prioritizing project plugin (../..
I checked the relevant documentation, resources, and similar forum posts before posting.
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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
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