Error message with unknown cause

Original Discord Post by pugguio | 2024-10-02 14:32:58

I built the project after linking Unreal, convai, and Metahuman. Before I talk to Metahuman, I get the error message ‘load failed for character ID: ‘~~~’ check logs or contact support.’ Conversations with Metahuman work normally. And when I run this build file on another laptop, I don’t get the error message. I want to get rid of this error message, but I don’t know why.

Images:

Reply by k3kalinix | 2024-10-02 14:34:49

Hello <@590774402581528576>,

Reply by k3kalinix | 2024-10-02 14:35:04

Could you please share the console logs?

Reply by pugguio | 2024-10-02 14:38:14

Hello. This is a built file, so I don’t think I can check the console logs. When I open the project as Unreal, I don’t get that error message.

Reply by k3kalinix | 2024-10-02 14:38:46

Do you use a VPN or an antivirus program?

Reply by pugguio | 2024-10-02 14:50:02

No, I don’t use such programs. Is this file a console log?

Attachments:

Reply by k3kalinix | 2024-10-02 14:51:35

[2024.10.02-14.41.45:071][601]ConvaiBotHttpLog: Warning: HTTP request failed - Response pointer is invalid
[2024.10.02-14.41.45:071][601]ConvaiChatbotComponentLog: Warning: OnConvaiGetDetailsCompleted: Could not get character details for charID:“2d1550e6-676a-11ef-acdf-42010a7be011”

Reply by k3kalinix | 2024-10-02 14:51:53

[2024.10.02-14.41.45:072][602]ConvaiBotHttpLog: Warning: HTTP request failed - Response pointer is invalid

Reply by k3kalinix | 2024-10-02 14:52:56

Something is blocking communication with the server. Check your firewall.

Reply by pugguio | 2024-10-02 14:57:07

Thank you so much for your help!

Replying to pugguio’s Message

Reply by pugguio | 2024-10-02 14:57:07
Thank you so much for your help!

Reply by k3kalinix | 2024-10-02 15:15:41

Did you fix?

Reply by pugguio | 2024-10-02 15:16:54

Yes! The error message is gone. Thank you😀

Reply by k3kalinix | 2024-10-02 15:22:36

What was the problem?

Reply by pugguio | 2024-10-02 15:26:38

I turned off the firewall on my laptop for the file I built, so it’s fixed.

Reply by k3kalinix | 2024-10-02 15:26:49

Perfect

Reply by k3kalinix | 2024-10-02 15:27:09

<@590774402581528576> If you have any other questions, please do not hesitate to ask.

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