Getting a lot more errors today than usual

Unreal Engine Bugs
,
1

Hello,

I’m using Unreal version 5.4 with Convai version 3.5.0. I am experiencing a lot more errors than usual, with the agent not responding. I am getting errors like this:

[2025.01.22-19.08.58:618][833]ConvaiGRPCLog: Warning: OnStreamWrite: Status.ok():Ok | Debug Log: | Error message: | Error Details: | Error Code:0 | Character ID:0a2937b4-b99f-11ef-b403-42010a7be016
[2025.01.22-19.08.58:618][833]ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : 0a2937b4-b99f-11ef-b403-42010a7be016
[2025.01.22-19.10.06:140][702]ConvaiGRPCLog: Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:enter idle | Error Details: | Error Code:14 | Character ID:0a2937b4-b99f-11ef-b403-42010a7be016
[2025.01.22-19.10.06:140][702]ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : 0a2937b4-b99f-11ef-b403-42010a7be016

Please let me know how the issues can be fixed.

2

Hey there! Are those warning messages as well as errors? Is the character working ok? (Please note I am not an expert, I’m just a forum member).

1 Like
3

Welcome to the Convai Developer Forum!

Could you clarify whether these issues occur suddenly or under specific circumstances? Also, let us know how we can reproduce this issue on our end. This will help us investigate and provide a solution more effectively.

Looking forward to your response! :blush:

4

Hello,

Thank you for your response. I generally run data collection from 9am-6pm or so. These issues occurred randomly but not too often, until yesterday. Then I started getting these errors for every participant (not under any specific circumstances). This morning, I saw new errors like this:

ConvaiGRPCLog: Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:Get Response Failed None Stream removed | Error Details: | Error Code:13 | Character ID:0a2937b4-b99f-11ef-b403-42010a7be016 | Session ID:[removed for privacy reasons]

I am also experiencing situations where the AI’s response is generated (I see the response in the playground), but the AI doesn’t verbally say it to the participant in VR.

I use VR preview with meta quest headset. One way to replicate the issue is to use my character ID in Unreal and have a few 5 minute conversations with it via VR preview with a headset and see if you get these errors as well.

Let me know what you find or if there is any other information I can provide.

5

@Tyke Thank you for your question - I am not sure about your question related to warnings vs. error. What I know for sure is that these are error messages that led the character to not respond to users. The character worked fine until yesterday.

Let me know if you have any other questions/suggestions!

6

Hello @limsue,

Thank you for bringing this to our attention!

Our team is currently investigating the issue, and we will get back to you as soon as possible with updates. Thank you for your patience! :blush: