Regular conversations errors (Error Code:14)

[Tim_Guhlke]

Hello everyone, I recently updated my UE version to “Convai Unreal Engine SDK Version 3.5.1” for 5.2 but unfortunately I still get an error regularly during the conversation.

Here is an excerpt from the UE logs of a session where the error occurred.

Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiGRPCLog: Initial Stream Write | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiGRPCLog: Initial Stream Read | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiGRPCLog: Sent UserQuery geht das jetzt schneller?: | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiGRPCLog: Calling Stream WriteLast | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiGRPCLog: OnStreamWriteDone
ConvaiGRPCLog: NumberOfAudioBytesSent 0
ConvaiGRPCLog: No more data to read after 3 attempts. Calling Finish...
ConvaiGRPCLog: Calling Stream Finish | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiGRPCLog: Warning: OnStreamFinish: Status.ok():Not Ok | Debug Log: | Error message:enter idle | Error Details: | Error Code:14 | Character ID:bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID:fcdd2e8ccb7512f8acaa03d54195884a
ConvaiChatbotComponentLog: Warning: UConvaiChatbotComponent Get Response Failed! | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
ConvaiChatbotComponentLog: UConvaiChatbotComponent Request Finished! | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a
LogUIActionRouter: Cleaned out [0] inactive UI action bindings
ConvaiGRPCLog: Destroying UConvaiGRPCGetResponseProxy... | Character ID : bcd04d60-bdfd-11ee-adad-42010a40000f | Session ID : fcdd2e8ccb7512f8acaa03d54195884a

These errors have been happening for a very long time and simply occur from time to time. In a 2-hour session, however, they happen about 10 times.

Character ID:
bcd04d60-bdfd-11ee-adad-42010a40000f

I would be very grateful for help.

[Mohamed]

Hi @Tim_Guhlke, The frequency of this error should be significantly reduced with version 3.5.1 (1 every ~130 interactions). Could you double-check in the Plugins menu of the editor to confirm that the plugin has been updated?

Additionally, does the error occur less frequently with audio chat compared to text chat, or does it feel the same across both?

Lastly, we’re planning major updates to the code, so this issue will be fully resolved in the next plugin update.

[Tim_Guhlke]

Hi, thanks for your reply. I have uploaded a screenshot of my project, it is on 3.5.1.

Unfortunately it happens much more often, sometimes more like every ~15 interactions sometimes less every ~40 interactions.

For my current project I only use text but when I use audio it happens a lot. I would say that it feels the same.

An update sounds good, when can we roughly expect it?

[K3]

Yes, we are aware of this issue. We are working as quickly as possible and plan to release an update soon.

This is a major update that requires fundamental changes, which is why it’s taking a bit longer than expected. We appreciate your patience!