Having an issue were we are unable to embed/publish our experience to our site. (Site is whitelisted)

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1

Report type

Bug report

Affected area

Other

Description

We are having an issue were we are unable to embed/publish our experience to our site. The site is whitelisted successfully and we have waited a couple of days before trying again, still nothing.

2

Hello,

Welcome to the Convai Developer Forum!

Could you please provide more details about the issue? What exactly is happening? Are you receiving any error messages?

If possible, sharing screenshots that show the problem would help us assist you more effectively.

3

This is an error we get, but i didn’t see anything about setting up an API key:

ERROR: “API key not found.”
Reference ID: “09a03e6e-a62f-4330-9ebb-7033eaccc527”

And this is the error it shows on the embedded viewer: Please contact Convai to get https://discoverdiva.ai whitelisted!

4

Did you add https://discoverdiva.ai to your account (whitelisting website)?

If not use this link: Convai Authentication

5

Yes, it has already been whitelisted. We also have to correct plan/billing tier active.

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image1432×384 23.9 KB

6

Please let me know if there is anything that I can do from my side to assist with troubleshooting this problem.

7

There are multiple validation to validate a domain your domain doesnot have a referr which is needed.

8

Hello,

Are you still experiencing the issue?