Sometimes it takes 30 seconds to respond to a question, the next time it takes 5 seconds. What’s going on?

Hello @Tanguy_Dewavrin , Could you please share the Character ID and Session ID?

Hello, as I emailed Jeff yesterday it’s happening more in our client’s website than in the Convai playground (i.e. Convai Dashboard) so we think it’s something to do with the web SDK. For instance you can look at this character ID: 1d2723ac-5cca-11f0-8132-42010a7be01f. If you talk to it in the playg…

The Playground also uses the WebSDK, so the behavior should generally be consistent. We’ll investigate this further and get back to you. In the meantime, could you please share the Session ID from one of these slower interactions? That would allow us to examine the specific session details and bette…

Can you try this session ID please: u78a24b8c-0341-4ebd-bdbe-5d4fab7b2127, I simply asked “hello how are you?” and it took nearly a minute to respond.

FYI we don’t generally use session IDs as every session is unique, so we just use -1 normally.

-1 means the session ID that is automatically generated when you start the chat.

In that case the session ID is -1 [image]

It is fast today, did you fix something?

@Tanguy_Dewavrin , are you still experiencing issues?

No, as we told Jeff yesterday itfixed itself the next day. The problem is that it happened to live customers so IDK how we can avoit it happening again in the future, it’s really bad for our reputation ad you can imagine. Tanguy Dewavrin

Inconsistent response times

Core Features Conversation Issues

K3 August 9, 2025, 9:11pm 12

We understand how disruptive this is and the impact on your reputation. We’ve tested the character on our side and couldn’t reproduce the issue. Does it only occur for your customers, or can you reproduce it internally as well?

Troubleshooting latency issues across all characters

Topic		Replies	Views
Characters no longer responding or responding only now and then and high latency Conversation Issues conversation-issues	5	92	June 17, 2025
Very slow response Conversation Issues conversation-issues	37	752	July 3, 2025
Character no longer replies Conversation Issues conversation-issues	22	116	September 29, 2025
All characters stopped responding (Website + Unreal Engine) Conversation Issues conversation-issues	3	11	March 11, 2026
Character not responding at all Language and Speech unreal-engine	2	58	July 18, 2025

Inconsistent response times

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