Hi
It’s been noticed that new SpeakerID’s are no longer being assigned to new users. I am under my allocated allowance of SpeakerID’s, at the moment the long term memory is not working for new users and I’ve just had a fairly significant influx of new users.
Hello @Tyke,
Could you please show me the LTM configuration window in the Unity Editor?
No, I mean the Speaker ID Management side.
I am replacing the Default Player Name with a value I get in a script, it has worked fine up until the last day or 2, I doubt it is related.
I ran my app in the Unity Editor with all Convai logger settings enabled and could see no error messages, or any messages about SpeakerID’s.
There are a load of SpeakerID’s listed below but they are email addresses that I can’t show of course, existing SpeakerID’s seem to work but no new one’s are being created.
Might be a similar issue to this? Long Term Memory - I have only been assigned 5 SpeakerID / user slots and not 200
in that I don’t have the right amount of SpeakerID slots allocated to my account, because my plan changed a few days ago and new SpeakerID’s being assigned stopping working may have happened around then.
Can you please give the email-id associated with your account.
I have increased the limit to 100 for your plan. You are correct, it was set to 5 hence the limit.
Hi @Hakuna_Matata I am on the Business plan, I am supposed to have 500 SpeakerID slots according to the pricings page (I was previously on the Scale plan that had 200 slots). I already have well over 100 users with SpeakerID’s so setting it to 100 won’t work, please give me the 500 user slots for memory via SpeakerID’s the plan allows for.
Apologize for the oversight. We have updated the value to 500.
Fixed, thank you 
