What do you need help with?
Feature request
Issue area
Speech Recognition / STT
Impact
Blocker - I cannot continue
Character ID
aa5b2858-6eef-11f1-b52e-42010a7be02e
Session ID
559601a2b42f56faf95a073a263abd1e
Where does it happen?
Web SDK / Embed
Language
Armenia
Voice provider
Azure
Voice name
Andrew Male Multilingual Voice
Short summary
Avatar cannot understand Armenian language voice input
User input
one of our characters has English and Armenian set as languages. typed Armenian input works fine end to end, character responds in Armenian text and speaks it back correctly. but when we speak Armenian out loud into the avatar, it’s not being transcribed correctly at all, so the character can’t respond properly to spoken Armenian. English voice input works fine on the same character, it’s just Armenian speech that’s failing. our account only has Deepgram available as the Speech Understanding provider for this character, no option to switch to anything else. is there a way to get a different STT provider for this language, or any other fix on your end? typed input works so it seems isolated to Deepgram’s Armenian speech recognition specifically.
What happened?
We tried to speak in Armenian or generated an audio speaking in Armenian language but it is not being captured by the avatar and still looks for English understanding and words
What did you expect?
Its should capture Armenian speaking similar to how it captures English speaking
I checked the relevant documentation, resources, and similar forum posts before posting.
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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
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