User speech has stopped being transcribed

Core Platform Voice, Speech & Language
1

What do you need help with?

Bug report

Issue area

Text-to-Speech / TTS

Impact

Blocker - I cannot continue

Character ID

8528491c-97df-11f1-a042-42010a7be02f (it affecting all my characters as far as I know)

Session ID

55f659e2-69a3-4b4b-982d-0d536961cc05

Where does it happen?

Other

Language

English

Voice provider

Azure but I am not using the speech part of the response for the voice, I only use the text for 3rd party TTS

Voice name

Ada

Environment

Meta Quest 3

Short summary

My speech isn’t being transcribed so I realised there was an issue, errors in the log file

User input

Hi

What happened?

The character can’t hear me

What did you expect?

For the character to say Hi back

Steps to reproduce

Start my app on Meta Quest 3, say Hi to a character

Screenshots, recording, audio sample, or logs

debuglog.txt (17.7 KB)

I checked the relevant documentation, resources, and similar forum posts before posting.

on

I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.

on

2

We are currently investigating this issue.

We will update you as soon as possible once we have more information.

3

Could you please try again?

4

All working, thank you :heart_eyes::+1:

5

Hello again, just now (last 20 mins 9PM UK time) its unfortunately stopped working again. My speech is being transcribed but the character is not responding. I’ve changed nothing my side since when it was working a little earlier. All characters, Unity 4.4.0, REST getResponse works.

6

Could you please try again?

7

Fixed! Thx so much :heart_eyes: