Using ConvAI in 360 VR Tour

Unity Questions
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1

Hello

My name is Mmuso and I’ve been experiencing a problem with my 360 Tour build with a template asset I bought.

My 360 images render well and I can teleport between each “location” or image with ease…

The issue is when I import the Convai Plugin into my scene, it just stops working and creates a dark scene as if there is no lighting in the entire build.

How can I solve this issue? Im using Unity 2022

2

Hello @mmafisa,

Welcome to the Convai Developer Forum!

Could you please share a screen recording that demonstrates the issue? This will help us better understand what’s happening and provide more accurate guidance.

1 Like
3

Apologies for the delay, I was off sick.

This is the platform without the Convai plugin installed, everything works fine and I can navigate the 360 tour…

4


Now this is the second example of what happens after I have imported the Convai plugin, the entire scene goes Black when I press play.

The only time the scene works again is if I completely delete the Convai plugin under “Assets”

Kindly assist with some recommendations if I want to add NPC’s in the 360 scenes

Kind Regards

5

Did you check the videos? They are very blurry. Please upload them to Google Drive or Youtube as unlisted. I can’t see or hear anything.

6

No problem, terribly sorry about that…

7

Here is a G-Drive link to the videos. Made one with Convai imported and one without…

1 Like
8

Is there anything in the console logs? And are you using GitHub?