What do you need help with?
Question
Issue area
Voice Provider
Impact
Normal - something is not working as expected
Character ID
c837a810-c139-11f0-87c1-42010a7be025
Where does it happen?
Convai Playground
Language
English
Voice provider
ElevenLabs
Voice name
Sample
Short summary
Voice from elevenlab not avaliable
What happened?
so i’m trying to use custom voice from elevenlab, my account from elevenlab already Pro Plan. but whenever a custom voice is selected and try to update character i keep getting error like this “Voice provider Elevenlabs is not available for the active plan” so how to fix it?
Screenshots, recording, audio sample, or logs
I checked the relevant documentation, resources, and similar forum posts before posting.
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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
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