What kind of request is this?
Feature request
Affected area
Avatar Studio
Impact
Blocker - I cannot complete my project without this
Short summary
After disconnecting a Knowledge File from a cloned avatar, the avatar became inaccessible. I can’t open, edit, or delete it because it alway
What problem are you trying to solve?
Hi Convai Support,
I’m experiencing an issue with one of my avatars.
I cloned an existing avatar and later disconnected one of the knowledge files associated with it. After that, the avatar entered a broken state.
Now, whenever I try to open the avatar, I receive an error saying that the referenced resource cannot be found. Additionally, if I try to edit any property (for example, the Description), the same error occurs.
The avatar is now completely inaccessible:
I cannot open it.
I cannot edit it.
I cannot delete it.
The error appears every time I interact with it.
Steps to reproduce:
Clone an existing avatar.
Disconnect one of its associated Knowledge Files.
Try to open or edit the cloned avatar.
Expected behavior:
The avatar should remain accessible after disconnecting a Knowledge File, or at least allow editing and deletion.
Actual behavior:
The avatar becomes unusable and continuously returns a “resource not found” error.
I’ve attached screenshots of the error for reference.
Could you please investigate whether this avatar can be recovered or removed?
Thank you.
Proposed solution
Please investigate and fix the issue causing avatars to become inaccessible after disconnecting a Knowledge File. The avatar should remain editable and removable even if a linked resource is missing. If an avatar becomes corrupted, there should be a way to recover or safely delete it
Use case
Avatar becomes inaccessible after disconnecting a Knowledge File
We use Convai in our Unity project to create and manage multiple AI avatars with Knowledge Files. We clone avatars to create new characters for different experiences. This issue prevents us from managing our avatars correctly
Current workaround
Currently, we have no workaround. The avatar cannot be opened, edited, or deleted, so we have to create a new one from scratch.
Who would benefit?
Enterprise / production teams
Screenshots, mockups, examples, or references
I checked the relevant documentation, resources, and similar forum posts before posting.
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I confirm that I did not include API keys, tokens, passwords, secrets, private character data, private conversation logs, or customer data.
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