Browser issues when trying to access avatar studio

[Michael_Cutajar]

Logs and issue attached

[K3]

Hello @Michael_Cutajar,

Thank you for reaching out. To better understand and troubleshoot the issue you’re facing with Avatar Studio, could you please provide the following details?

• A video recording of the issue, ensuring that your browser’s console logs are visible while the issue occurs.
• A saved copy of the console logs after the issue appears. You can do this by:
  1. Opening the Developer Console (Press F12 or Ctrl+Shift+I in most browsers).
  2. Navigating to the Console tab.
  3. Right-clicking within the console and selecting Save as… to download the log file.
• The browser and operating system you are using.
• Please also confirm whether you are using a VPN while accessing the platform.

This information will help us diagnose the problem more efficiently. Looking forward to your response!

[Michael_Cutajar]

Im not able to attach the log file here, I can send it via email if you want.
No VPN.
Google chrome
I can’t send the video here at its over 8mb. Advise.

[K3]

Upload to Google Drive.

[Michael_Cutajar]

https://drive.google.com/drive/u/1/folders/15-kgeR7-Me8T7ZwFkh2B_7cJmuGelvMC

[K3]

Could one of your browser extensions be blocking access?

Have you tried using a different browser or one without extensions enabled?

[Michael_Cutajar]

Tried both, nothing. Any other idea?

[Manzer]

Hi @Michael_Cutajar
Could you please check if allowing microphone and camera permissions for convai.com on your browser fixes the issue?

[Michael_Cutajar]

Set up a new account and now its fixed

[K3]

Try pressing CTRL + F5 on your old account or clear your cache and try again. Let us know the result.