On Login, the custom characters are missing

Avatar Studio Bugs
1

Hi Team,

Just logged into ConvAI Account and went to the Dashboard, and my characters are missing. There is a notification on top right saying Failed to fetch custom character. Not sure what has happened, is your data server down or is there some other issue.

How can I fix this?

Thanks

Kind Regards,

Jeasy

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2

Hello @Jeasy_Sehgal,

Welcome to the Convai Developer Forum!

Please try logging out of your account and then logging back in.

If the problem persists, let me know, and we’ll assist you further! :blush:

3

The issue persists intermittently. Need to log out and log in all the time.

4

Hello Jeasy,

To better understand the issue, could you please provide console logs when the problem occurs?

You can do this by following these steps:

  1. Open your browser’s Developer Console (F12 or Ctrl+Shift+I on most browsers).
  2. Go to the Console tab.
  3. Reproduce the issue.
  4. Once the issue occurs, right-click inside the console and select Save as… to download the log file.

Please share the saved log with us so we can investigate further. Looking forward to your response!

5

This is the Console Log from the browser

Console Log.txt (13.3 KB)

6

Just downloaded the Brave Browser and tried on there, everything works but on Microsoft Edge, it’s the same issue as is on Google Chrome.

7

Thanks for the details.

Our team is investigating the root cause of this issue. In the meantime, please check the following:

From my observation, this seems to be related to browser permissions, as indicated by the error message in your logs:

“Caught (in promise) Error: Access to storage is not allowed from this context.”

Here are a few things you can try:

  1. Check site permissions – In your browser settings, ensure that storage, cookies, and JavaScript are enabled for the website.
  2. Disable browser extensions – Some ad blockers, privacy extensions, or security tools might be restricting access. Try disabling them temporarily and refreshing the page.
  3. Clear cache and cookies – In your browser settings, clear cache and cookies, then restart the browser.
  4. Reset site permissions – In your browser settings, under site permissions, reset them to default and allow necessary access again.
  5. Check browser storage settings – Some security or privacy settings may block local storage. Make sure storage access is allowed.

Please try these steps and let us know if the issue persists while our team continues investigating.

8

Hi,

I’ve followed your instructions, the issue is partially resolved. It works and then suddenly throws the same issue out of the blue.

Thanks for investigating this.