Just logged into ConvAI Account and went to the Dashboard, and my characters are missing. There is a notification on top right saying Failed to fetch custom character. Not sure what has happened, is your data server down or is there some other issue.
Our team is investigating the root cause of this issue. In the meantime, please check the following:
From my observation, this seems to be related to browser permissions, as indicated by the error message in your logs:
“Caught (in promise) Error: Access to storage is not allowed from this context.”
Here are a few things you can try:
Check site permissions – In your browser settings, ensure that storage, cookies, and JavaScript are enabled for the website.
Disable browser extensions – Some ad blockers, privacy extensions, or security tools might be restricting access. Try disabling them temporarily and refreshing the page.
Clear cache and cookies – In your browser settings, clear cache and cookies, then restart the browser.
Reset site permissions – In your browser settings, under site permissions, reset them to default and allow necessary access again.
Check browser storage settings – Some security or privacy settings may block local storage. Make sure storage access is allowed.
Please try these steps and let us know if the issue persists while our team continues investigating.