Character moves, chat box appears, talk button registered

Unity Questions
1

but the character just stares at me and doesnt speak. Wifi working, internet working, Convai text box appears, 1/100 interactions for the day, convai sample scene works on PC with same character.

Any ideas?

3

Hello @jwt2025,

Welcome to the Convai Developer Forum!

Thank you for reaching out! To assist you effectively, could you please provide more details about your issue and the platform you are using? Understanding your setup will help us diagnose the problem.

We also recommend reviewing our guide on How to Get the Best Help for tips on sharing information that will allow us to support you better:
How to Get the Best Help: Effective Question Asking Guide

Feel free to update your post with additional details, and we’ll do our best to assist! :blush:

4

Unity 2022.3.12f1, brand new project. XRI with Quest 3. I’ve used Convai before successfully as has my intern last summer. THis problem /issue is something new…

5

Could you please share a screenshot of the errors from your Console Logs?

6

[Error][Character]: System.Threading.Tasks.TaskCanceledException: A task was canceled.
at Convai.Scripts.Runtime.Core.ConvaiGRPCAPI.ProcessAudioChunk (Grpc.Core.AsyncDuplexStreamingCall2[TRequest,TResponse] call, System.Int32 diff, System.Collections.Generic.IReadOnlyList1[T] audioData) [0x00097] in C:\Users\james\6GLINO-Test\Assets\Convai\Scripts\Runtime\Core\ConvaiGRPCAPI.cs:481
[Stack Trace - Method: MoveNext, at Line: 512 in File: C:\Users\james\6GLINO-Test\Assets\Convai\Scripts\Runtime\Core\ConvaiGRPCAPI.cs]
UnityEngine.Debug:LogError (object)
Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger:LogMessage (string,Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger/LogLevel,Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger/LogCategory,object) (at Assets/Convai/Scripts/Runtime/LoggerSystem/ConvaiLogger.cs:93)
Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger:Error (string,Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger/LogCategory,object) (at Assets/Convai/Scripts/Runtime/LoggerSystem/ConvaiLogger.cs:140)
Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger:Error (object,Convai.Scripts.Runtime.LoggerSystem.ConvaiLogger/LogCategory) (at Assets/Convai/Scripts/Runtime/LoggerSystem/ConvaiLogger.cs:120)
Convai.Scripts.Runtime.Core.ConvaiGRPCAPI/d__21:MoveNext () (at Assets/Convai/Scripts/Runtime/Core/ConvaiGRPCAPI.cs:512)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder:Start<Convai.Scripts.Runtime.Core.ConvaiGRPCAPI/d__21> (Convai.Scripts.Runtime.Core.ConvaiGRPCAPI/d__21&)
Convai.Scripts.Runtime.Core.ConvaiGRPCAPI:ProcessAudioChunk (Grpc.Core.AsyncDuplexStreamingCall2<Service.GetResponseRequest, Service.GetResponseResponse>,int,System.Collections.Generic.IReadOnlyList1)
Convai.Scripts.Runtime.Core.ConvaiGRPCAPI/d__19:MoveNext () (at Assets/Convai/Scripts/Runtime/Core/ConvaiGRPCAPI.cs:423)
UnityEngine.UnitySynchronizationContext:ExecuteTasks ()

7

These logs are not enough. Please share a screenshot of the full logs.

8

now it wont replicate the error… working on it. I cant even get the sendtextdataasync to work.

10

Please ensure you are using the latest version of the plugin (3.2.0) from the Unity Asset Store. If you’ve made any customizations, I recommend reverting them and testing with the default demo scene. Sometimes changes can unintentionally disrupt functionality.

Additionally, you mentioned working on a VR project. Could you clarify which VR setup method you used? This will help us determine if the issue is related to the VR configuration.

I noticed your screenshot included your API Key, so I’ve removed it for security reasons. However, I couldn’t find any errors in the logs.

11

I’ll make sure to update and see if that fixes anything.–I’m using 3.2.0 already. the project is MR, so im using your MR manual installation as I dont want to change the project settings.

oops thanks for the catch lol let me

12

ok now i can get the chat window up but sendtextdataasync doesnt work. character just stairs at me. push to talk also not responsive… works fine on PC.

13

It seems that the connection to the server cannot be established.

  1. Ensure that your Quest device has a stable internet connection.
  2. In Unity, navigate to Project Settings > Player > Internet Access and set it to Require.

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image1857×911 97.7 KB

14

hey I am struggling here. I can get the character to talk on the web, but in the app on Quest 3, the character just stares at me, the chat box sitting there, and when I try to talk it just says “button released early” I have tested across multiple network topologies verified connected to the internet. I have no idea what is going on. The AI used to work, then it doesnt work. Is it related to a Quest 3 update perhaps? v72 bricked it?

Is there a way to arrange a call or soemthing?

15

Please ensure you’ve applied the solution I previously shared. Additionally, make sure to press and hold the button while speaking, then release it only after finishing your speech.

If the issue persists:

  1. Use the Meta Quest Developer Hub to launch your app.
  2. Collect the console logs after reproducing the issue.
  3. Share these logs with us so we can analyze and assist you further.

Without the logs, it’s challenging to identify the root cause.

16

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