Convai Chatbot won't process messages with External API

Hello Convai Team,

I’m building a project that needs to access a custom external API that I’ve built.

I’ve tested the API and it’s returned some values.

But every time the Chatbot accesses the API, it’s never done processing a speech. It says “Response taking long to load. Please hold on tight” and be like that forever. Never returned a speech.
My API has confirmed receiving the request from Convai (as in the photo below)
The chatbot just won’t process its speech.
I assumed that because the JSON output is too long, but I guess that’s just not it. As you can see, I’ve tried reduced the fields of data down to only 2 (english_name & number). Still won’t work.

I’m using Claude and ChatGPT. Either won’t work.
Pls help, because this is crucial to my project. It needs accurate data.




Hello @Long_Tran_T_ng,

Welcome to the Convai Developer Forum!

Could you please share browser logs? (F12)

Hi!

You mean the “Console” tab in browser logs, right?

Yes, the error explains the problem. Please try with a different voice.

I’ve changed to another voice. But still the same issue. Here’s the logs.


Could you please share the Character ID?

Here it is:
19a1d974-556e-11f0-8112-42010a7be01f

Hi K3,
Any update on my case?