Hello , I’m experiencing an issue with my avatar in Unity when using Convey. As soon as I start speaking, there is a noticeable delay of around 10 seconds before the avatar responds. This happens consistently every time I initiate a conversation. Could you please help me identify the cause of this delay and suggest how to reduce or eliminate it?
Hello @Maya_Bishawi,
Sorry to hear you’re experiencing a delay in your avatar’s response. To help us investigate this issue, could you please share your Character ID?
83e9313c-f5a7-11ef-920e-42010a7be01a. Also, I’ve noticed that the character resolution appears to be quite low or blurry when displayed in Unity. Is this normal, or is there a way to improve the visual quality of the avatar?
Could you please share a screenshot?
Could you please test the same character on the chatbox at convai.com and let us know approximately how many seconds the response takes there? That will help determine if the delay is coming from the SDK side or the response generation itself.
it takes around 4 sec in the chatbox and about 8 sec in unity for the response to appear. it seems to depend on the nature of the question aslo.
Could you please show me the game tab?
I don’t see any problem with the visuals. It looks as expected.
it’s ok i guess i could handle the resolution issue it can be fixed later, but the delay while using unity it does not seem justified, i haven’t tested yet in VR headset not sure if the delay will be even worse there, that’s why i need to solve it first in Unity. Since it’s expected to perform faster than in VR.
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Thanks for the update!
Response time can indeed be influenced by several factors such as your internet connection quality, geographical location, or if you’re using a VPN. I tested your character on our side and it is responding as expected without noticeable delay.
If you continue to experience slow responses, I recommend testing from a different network environment or temporarily disabling VPNs to see if that improves the latency. Let me know how it goes!
Does that mean that under normal conditions, there shouldn’t be any delay at all?
~3 seconds is normal. This response time also depends on the character’s backstory, knowledge bank, voice, narrative design, actions, etc.