Error extracting Character's memory

Core Features Memory
1

Hi Convai team,

I’m encountering an issue when trying to extract my character’s memory an error appears (see attached screenshot). The character was created under my account and the interactions and memory are associated with ermis.ai.assistant@gmail.com.

Everything was working fine until yesterday and I was able to access the character’s memory without any problems. However, since yesterday

I’ve been getting a message saying that I don’t have edit access to the character, even though I haven’t changed anything.

Could you please help me resolve this?

Thank you!

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2

Hello,

Is this happening only with this character or with others as well? Please share the Character ID of the affected character(s).

3

Hi K3

Its happening with other characters as well. the ID of the character is id=8f5d299e-978a-11f0-a2c9-42010a7be025

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4

Hi

I just wanted to kindly follow up on this issue
It’s quite important for us to monitor those conversations for our project.

Could you please let me know if there’s been any update or progress on this?
Thank you so much for your time and support!

5

The character you mentioned was created under a different account, so you won’t be able to edit or manage it from your account.

6

I don’t want to make any edits; I just want to view and download the conversations. The character was created on my account, but the API key being used is the one I’m trying to extract the conversations from. It had been working that way until now.

7

Hi,
Convai does not allow the anyone except the owner of a character, i.e, the account which created and can make edits to the character, to view Memory and sessions. Please contact the owner of the character and login with that account to view the sessions and download them.

8

Hi,

I’m the owner of the character and I’ve noticed that the memory and session data are no stored under my account. Until recently, I was able to view and download all sessions from the account associated with the API key being used.

However, as per your previous advice, I followed the suggested steps, but now it seems that the sessions and memory are no longer linked or accessible from any account. Could you please clarify if something has changed in how Convai handles memory/session ownership, or if there’s an additional step I need to take to restore access?

Thank you for your help,

9

Yes, this has changed, now only the character owner has access.

10

Ok! but its not stored in owners account memory either. Could you please clarify if there’s an additional step I need to take to access the sessions?

11

What exactly do you see in the Memory section right now?

12

In the owner account memory i can see only the session that are using the owner’s API key and at the account that i am sharing the link and make the interaction it appears the msg “Sorry You do not have edit access for the character. Please try some other character“ as the screenshot above

13

Could you please share a screenshot of the Memory tab from the owner’s account?

14

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15

Can’t you see these buttons? Could you zoom out a little?

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16

No, I can’t. It’s not there.

17

Can you see it for any of your other characters?
If not, please open F12 → Application → Storage → Clear Site Data, then try again.

18

I cleared site and log in again but i still cant see them.

19

For all characters?

20

Yes, I ve tried from my phone device and same thing

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